Project FAQs

We’ve made some changes to our project FAQ pages that will enrich the experience for creators and backers. These changes improve functionality so that project FAQs can better serve the needs of creators and backers.

Previously, project FAQs were imported from Kickstarter as a block of text that could be edited by the creator.

Our new FAQs are imported from your crowdfunding platform in a question-and-answer format, making it easy to edit and add extra questions where necessary.

They also encourage more effective self-service for backers, who can find solutions to their queries instantly.

If backers have a question, they can locate it in a drop-down menu, which then provides them with an answer. If their question is not listed, they can include detailed information in the comment box, wh8ich will generate a support ticket.

Smoke Test

BackerKit’s Smoke Test is designed to make the surveying process as smooth as possible. It catches any errors or pain points in creators’ surveys before they are sent out to backers in full.

Projects with more than 500 backers will be required to run a smoke test before they send out surveys to all their backers.

The smoke test sends surveys to 5% of backers from each pledge level. Once the surveys are sent, our app collates data on the response rate, the proportion of support inquiries received, and the add-on purchase rate.

BackerKit’s support and success teams use this information to determine if there are any problems with a creator’s project setup, and whether there are common queries that should be addressed on the project FAQ page.

InDemand

We’ve streamlined the invoicing process for projects that use Indiegogo InDemand.

Previously, BackerKit would invoice project creators to pay by credit card. Now, creators are required to enter a credit card number at setup, which ensures payment is processed swiftly and efficiently.

EU Shipping

It’s easier to ship to EU countries using BackerKit’s shipping tables. Project creators can now add the entire region of EU countries with the click of a button, rather than manually adding each country. This makes the shipping process faster and ensures all relevant countries are included.

Misc.

  • Improved BackerKit’s notification system for finalizing addresses.
  • Made it easy to link to pre-order store with coupon code applied