This update contains all important information and dates related to your survey for the Pretty Petty Campaign. Please read the entire update.
The purpose of the post campaign survey is to collect your design choices for your pins, shipping fees (which weren’t charged during the campaign), and collect your shipping address. Surveys are sent through BackerKit, and you should expect your survey to come in an email from BackerKit. If you do not see the survey in your inbox, please check your spam/junk inbox. You can also search Pretty Petty or BackerKit to find the survey in your inbox.
Survey Lockdown Deadline - October 21st, 2022
When you fill out your survey you will be asked to provide card details to pay for your pledge shipping. Upon completion of your survey you WILL NOT be charged at that moment. Payments for shipping and any other add-ons will be charged when surveys are locked down. Your payment will be charged on 10/21/22.
The other purpose of the lockdown date is to get final quantity numbers for each design. Once your survey is locked down and charged, we do not give refunds for add-on items if you change your mind.
You will be able to fill out your survey after October 21st, however, you are not guaranteed your design choices. You will find that you can select your design choice on your survey, but if we run out of a particular design during fulfillment, we will contact you to choose a different in-stock design. To ensure all your design choices, please fill out your survey before the lockdown date.
Pledge charged failed If your original pledge charge failed, or you cancelled it thinking it was fraud, you will still receive a survey. The survey will allow you to make up this failed charge, so you can still receive your rewards.
Add-Ons
The purpose of the add-on section is to add extra items you may want shipped with your pledge. Add-ons are entirely optional, if you do not want extra items, please skip this step. The add-ons section contains a small selection of snarky co pins not related to this campaign. Please note that any items added from this add-on section will ship with your pledge level, and not before. If there is a specific pin you've seen in our Etsy Shop, but do not see in the add-ons section, and want to add it to your order, please contact us. The contact information is below.
Changing shipping address
You will be able to change your shipping address up until the lockdown. After the lock down date, if you need to update your shipping address, please email [email protected], and we can manually update your shopping address. Please let us know as soon as possible that you need to update your address so we can amend the address before your package is sent. If you fail to notify us of an address change, and your package is returned to us, we will ship it again, however, you will have to pay another shipping charge.
We will post an update for last call address changes before we start shipping packages.
Pre-Order Store
There is a pre-order store for this campaign. The purpose of the pre-order store is to allow anyone who did not pledge to the campaign a chance to order these pins. You can access the pre-order store with this link.
Please note that the pre-order store is separate from your survey. All items in the pre-order store are in the add-ons section of your survey. On occasion backers have confused the pre-order store with their survey and placed a second order by accident.
If you have any questions regarding your survey or any of the above information, please email us at [email protected]
