General Project Update
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about 1 month ago
by Ghostfire Gaming
Hey everyone
We hope you're all doing well! Its been a little while since we checked in with you all, so thought it would be a good time for us to give you all an update on how things are progressing with the project.
At this stage, production is progressing well! The manuscript for Grim Hollow: Citadel of the Unseen Sun has been reviewed with a fine-tooth comb, and feedback from the initial Fables run has been implemented. The editing of the books is officially complete, which is a massive milestone for us! The layout for our physical books will be different from the previously released digital version via our Fables subscription, and that process has officially begun.
We are currently tracking well for our expected fulfilment period to begin in September. That means that we are aiming for your orders to be on boats during this month, and on their way to your front doors.
That's about it from us today everyone, short but sweet and we hope this has helped provide some helpful updates for you all.
If you have any questions at all about the project, feel free to send us a message via [email protected] and our customer support team will be able to help you there.
Until then, we hope you all have an awesome weekend and we will be in touch soon with more project updates!
The Ghostfire Gaming Team
We hope you're all doing well! Its been a little while since we checked in with you all, so thought it would be a good time for us to give you all an update on how things are progressing with the project.
At this stage, production is progressing well! The manuscript for Grim Hollow: Citadel of the Unseen Sun has been reviewed with a fine-tooth comb, and feedback from the initial Fables run has been implemented. The editing of the books is officially complete, which is a massive milestone for us! The layout for our physical books will be different from the previously released digital version via our Fables subscription, and that process has officially begun.
We are currently tracking well for our expected fulfilment period to begin in September. That means that we are aiming for your orders to be on boats during this month, and on their way to your front doors.
That's about it from us today everyone, short but sweet and we hope this has helped provide some helpful updates for you all.
If you have any questions at all about the project, feel free to send us a message via [email protected] and our customer support team will be able to help you there.
Until then, we hope you all have an awesome weekend and we will be in touch soon with more project updates!
The Ghostfire Gaming Team
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Charging Cards - your shipping fees
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3 months ago
by Ghostfire Gaming
Hey everyone!
We just wanted to put out a quick message to let you all know, that as per our previous update with our Post-Campaign Schedule, we started charging cards for shipping and add-ons fees this week. So if you noticed a charge on your account, that's what that was!
If your payment was rejected, never fear! We will be repeating the 'charge cards' action every week for the next few months, so you will have plenty of opportunity to still have those fees paid for.
We would like to remind everyone, that we will not be fulfilling pledges that do not pay for their shipping, and this charge is essential to you receiving your items.
If you have any questions at all about this process, please let us know by contacting us via [email protected] and we'll be able to help you there.
Thank you all again for your help with this process, once this step is done you'll be one step closer to receiving your Citadel of the Unseen Sun pledge!
The Ghostfire Gaming Team
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A Huge Thanks from Ghostfire! Post-Campaign Schedule
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6 months ago
by Ghostfire Gaming
Thanks to all your amazing support we're successfully bringing our first ever Grim Hollow adventure to life in physical form! Without the support of each and every one of our 1625 backers we wouldn't have been able to bring this project to life! With your support we've been able to unlock two awesome stretch goals to add to the project and additionally reduce the price of the Fables Membership by $2 per month!
Now to provide everyone with the details we're sure you're waiting for!
Post Campaign Schedule
- Check your pledge: Now!
- Surveys sent: Week of January 9, 2023
- Lock orders (continuous) : Week of February 6, 2023
- Charge cards (continuous) : Week of February 13, 2023
- Lock addresses: May 2023
- Fulfilment: Shipping to start in September 2023
Check your pledge!
We highly encourage you all to ensure your pledge was successful with BackerKit once cards are charged over the next 24 hours – only successful pledges can be fulfilled. Sometimes, there can be issues with this part of the process and unfortunately, we can't do anything about payment issues on your pledge – this will solely be between you and your bank. If you think there is something we can assist with, please don’t hesitate to contact us via BackerKit and a member of our support team will be able to assist you.
BackerKit Surveys Sent: Week of January 9, 2023
In the week of January 9, BackerKit surveys will be sent out, accurate shipping prices will be calculated and all add-ons will be available for backers to add to their pledge. So please be aware, when you receive your BackerKit survey is when your shipping costs will be determined.
We’ll be sending out a “smoke test” to a few hundred backers a bit earlier than all surveys in order to review our process and address any feedback from those who receive an early survey.
**NOTE REGARDING VAT for our EU/UK backers** - Value Added Tax (VAT) is something that Ghostfire Gaming must charge to EU and UK backers and these amounts will be dependent on each country's VAT laws. Depending on each country will determine whether VAT needs to be charged to digital products. So if you see a VAT charge for our PDF or other electronic products, this is because it is a legal requirement imposed by your country of residence and Ghostfire Gaming must comply with these laws. If you have any questions regarding VAT, we encourage you to contact our Customer Support team.
BackerKit Lock Orders (continuous): Week of February 6, 2023
This is the date that we will be locking down all orders and changes through BackerKit. Don’t worry, you can still change and update your addresses.
BackerKit Charge Cards (continuous): Week of February 13, 2023
Cards will be charged during this week via BackerKit. If you miss the first round of charging cards, there is no need to stress! We will attempt to charge failed or missed cards in weekly batches until orders are paid and confirmed.
Please note: we will be unable to send orders to those whose cards have failed to be charged once we get to fulfilment. So we highly encourage all backers to ensure they have funds available in the week of February 13 to ensure your pledge arrives on time.
BackerKit Lock Addresses: May 2023
During this month, we will be locking down all address changes through BackerKit. We will post an update to give a reminder of this action prior to us locking addresses. Up until this date you’ll be able to log into BackerKit and change your address. The process of changing addresses once you’ve submitted your pledge will be dependent on when in the production and fulfilment process we are. We encourage all backers to use an address (if possible to the individual) that you’re as certain as you can be, will be secure in 12 months time as changing addresses after we've locked does present a number of challenges.
*Please note, we can’t ship to PO, APO, FPO, CPO Boxes and/or Parcel Lockers. If you do enter this type of address, we will not be able to deliver your pledge. So please ensure you enter a street address in BackerKit.
Fulfilment: Shipping to start in September 2023
The most exciting time for everyone; fulfilment time! We will do everything in our power to commit to and beat this deadline, however we do appreciate your understanding.
Please don’t hesitate to reach out to us should you have any questions about this process. We will continue to post updates related to fulfilment, BackerKit surveys, new art, product development and more as we want you all to be on this journey right along with us.
As 2023 will very shortly be upon us, that does mean that our Customer Support Team will be taking a bit of a break over the Christmas/New Year period. In light of this, we ask all backers to note that we will be on leave from Friday December 23, 2022 - Monday January 2, 2023. So if you message us during this period, we will get back to you upon our return in the new year.
Once again, thank you so much to everyone who has supported us through our campaign period, we’re absolutely thrilled to be bringing this project to life with all your support.
The Ghostfire Gaming Team
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Stretch Goal Unlocked: Citadel of the Unseen Sun Game Master's Screen
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6 months ago
by Ghostfire Gaming
COMMUNITY ACHIEVEMENTS
Goal: $150,000 reached! — We did it! This project reached this goal!
Absolutely incredible! We've managed to hit and exceed the $150,000 mark! We cannot express how amazed we are at all your support for this project and we are blown away at the response we've received!
As a result from this massive milestone we're able to add a Citadel of the Unseen Sun Exclusive GM Screen to every Sun Spark Slipcase. This means every backer will receive a bonus GM screen inside the slip-case adding even more value to the Slip Case. We're absolutely thrilled to be able to provide this to each and every backer of this project and cannot thank you all enough for your support!
As an additional bonus we'll be reducing the price of the Fables digital subscription by $2 per month ongoing from January 1st, 2023. This is our way of providing an extra thank you to everyone who made all the ongoing adventures of Fables possible.
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Stretch Goal Unlocked: Grim Hollow Bookmark
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6 months ago
by Ghostfire Gaming
COMMUNITY ACHIEVEMENTS
Goal: $100,000 reached! — We did it! This project reached this goal!
Wow! We are absolutely blown away by the amazing support for the Citadel of the Unseen Sun! We've managed to hit our first stretch goal of $100,000 and we're thrilled to be adding a Grim Hollow Bookmark to every backer's pledge! This is a gift for everyone and will feature dark fantasy art from the Grim Hollow setting designed specifically for marking the pages of 5e sized books like the 6 you'll receive in the Sun Spark Slipcase!
As an additional bonus we'll be reducing the price of the Fables digital subscription by $1 per month ongoing from January 1st, 2023. This is our way of providing an extra thank you to everyone who made all the ongoing adventures of Fables possible.
This is just the first of many free bonuses we have in store for the stretch goals. So keep your eyes peeled for more updates.
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Citadel of the Unseen Sun is NOW FUNDED - Thank you!!
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6 months ago
by Ghostfire Gaming
COMMUNITY ACHIEVEMENTS
Goal: $20,000 reached! — We did it! This project reached this goal!
We are officially funded!
Thank you all for your massive support in bringing this project to life. Ever since we released the first episode of Citadel of the Unseen Sun as part of our Fables subscription we heard over and over all the people asking for a physical release. Now with all your support we've been able to bring this to life!
Now, onwards and upwards, as we have so much in store for stretch goals to make this the absolute best release we can make!
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