Bailey (xir/xir/xirself)
CREATOR
about 1 year ago

Project Update: Shipping, pre-production, and more!

Hello again everyone! Thank you so much for following along with our updates here. There’s a short bit of news and a few topics we’d like to clarify! First, let’s get the fantastic news out of the way: the pre-production copy is in! Woo!

Here is Christopher Badell with our copy!


Shiny! What does that mean? The pre-production copy is a physical copy of the game from the manufacturer. Think of it as the final draft before the game is moved on to mass production. We’re in the final stages right before production and then we’re into the semi-known space of shipping. Thankfully, things are much better than they were about a year ago, but it does still take time to cross an ocean and then all the way to us here in St. Louis. We’re making fantastic and quick progress, so be on the lookout next month for more updates about production!

And, finally, everyone has gotten their currently existing Spirit Island merchandise! … Except for Horizons, but we’ll get to that in a minute. The rest of you should have received all of your currently existing Spirit Island products or at the very least gotten tracking information! If you’ve gotten neither or the package is going to the incorrect address, please reach out to [email protected] as soon as possible for us to help you fix that!

Now, let’s move on to a few questions that we’ve had from a few people.

Why am I getting charged VAT?
Excellent question! A lot of you (unfortunately) were hit with VAT charges. No matter where the product is shipping from, that should not have been happening. We’ve investigated the issue and think we’ve found a solution, so it should be less of a problem moving forward. These taxes were paid ahead of time and thus nothing should be landing at your doorstep but a package. Sadly, we can’t pay these taxes on your behalf. But! We will be more than happy to refund you these unexpected charges! Please be sure to email [email protected] with your backer email as well as your proof of payment. We’ll get right on giving you that refund in no time!

Why didn’t I get Horizons of Spirit Island (and panels) with my package of existing Spirit Island products?
We were hoping to be able to ship all of the products together! Unfortunately, the latest print run of Horizons didn’t arrive in time for us to be able to do that. Instead, we’re going to have to wait. Horizons (and the panels) will be shipped out at a later date. Some of you may get it along with your Nature Incarnate, others may be getting it separately! It all depends on timing and stock availability. If you’re ever unsure, you’re always welcome to reach out to [email protected] for more details. In fact, we always suggest sending us an email as we usually need access to your information in order to locate your shipment, answer questions, and so on. Emailing us really is the best way to get all the information that you could possibly need.

Phew! Okay, that’s it for this month! Tune in next month when we’ll have more production updates! Thanks again, everyone!
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