BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
What is the best way to contact Mini Museum?
Email is the best way to get in contact. Please use [email protected] Emails sent to this address enter a ticket-tracking system which ensures that we will see your message. It also allows us to distribute the messages to multiple members of the Mini Museum team, which helps you get a faster response.
International Duties and Customs
The shipping price for the Mini Museum does not include duties or taxes. Backers will be responsible for all duties and taxes imposed on the import of the Mini Museum. The Mini Museum is an educational display and will be classified as such on import documentation. Most countries do not impose a customs charge for this type of item but VAT is a reality. You should check with your country's borders and customs office website to review VAT. Please note: If you refuse customs/tax/VAT charges, your Mini Museum will be returned to us. We can reship if this happens, but we will need to charge for shipping again.
Do you have an international distributor?
Not at this time. We know that VAT is a huge concern for many International backers. We continue to investigate different options, and so far every option we have encountered has resulted in a dramatic price increase for the Mini Museum.
How long will a Mini Museum last?
An Acrylic Mini Museum, if properly cared for, should last for generations, but it is not indestructible. We take great pains to protect each Mini Museum, and though rare it is possible that it may arrive with a few micro abrasions. Most abrasions are simple to remove, but we always recommend taking your Mini Museum to a professional jewelry repair shop for buffing and polishing. It is also very important that you never use ammonia-based cleaning solutions on your Mini Museum. You should only use Acrylic polishes.
Can I order multiple Mini Museums?
Yep! You will have a chance to add additional regular price Mini Museums to your pledge during the post-campaign process.
How can I get multiple museums?
You'll be able to back for additional museums during the post campaign pledge manager!
What are the dimensions of the Mini Museum?
The sized below are in INCHES: Small (11-Specimens) 4 x 3 x 1 Large (34-Specimens) 5 x 4 x 1 Touch (34-Specimens) 14 1/2 x 8 x 1
Add-Ons and Post Campaign process
When the campaign is over, you will receive an invite to provide your shipping address. At this time, you will also be able to purchase additional add-ons such as the Fifth Edition T-Shirt, pins, and other items to be revealed. As with past campaigns, we will be using BackerKit to manage pledges.
Shipping Methods and Rates
Methods: To ensure that your Mini Museum arrives safely, all Mini Museums ship using trackable FedEx, USPS Priority Mail, or USPS First Class service. Every package we send is insured against loss and/or theft. Rates:
Do you ship to APO/FPO addresses?
Yes! We use the US Postal Service to ship to members of the US Military and are proud to do so.
Is everything in the Mini Museum authentic? How did you obtain the specimens?
Every specimen in our shop is real, authentic, and unique. We take great care to source our specimens in the most ethical and sustainable manner possible. This includes abiding by local mining and heritage laws around the world. The products we sell are not replicas or casts, and each specimen or collection comes with our statement of authenticity included.
Is my backer number the same as the Mini Museum I will receive?
No, but it does indicate your place with your reward tier and the order in which we will ship.