Westley Coleman
CREATOR
about 1 year ago
Project Update: Resolving Shipping Issues, or Orders With Errors!
Hello all!
This update pertains to those still attempting to receive there reward, or those who received it incorrectly.
1. Shipments from one of our international shipping batches still shows a status of "To Be Dropped Off", OR "Waiting to be Scanned". It is a batch from January 17th. There may be some domestic orders in that batch as well. From our history with USPS, this indicates that this particular batch was not scanned and is unnacounted for. We have printed and shipped all of the orders so they were indeed dropped off and sent by us.
If this is your situation, what we need from you is the following: please email us with the subject line "Travelbook Shipping Issue". We will do what it takes to get your status to be delivered. Typically we try to cancel the original order, and then duplicate and ship it again. ( [email protected] )
2. Now if you are having seperate issues, please email us with the subject line "Travelbook Issue". ( [email protected] )
Strangely, our spam filter caught dozens and dozend of email inquiries that came through our website. We are sorry for the delay in responding that this caused.
Emailing us directly with said subject lines will help us prioritize your situation and bring it to a happy resolution!
Thank you!
-Novel Team
This update pertains to those still attempting to receive there reward, or those who received it incorrectly.
1. Shipments from one of our international shipping batches still shows a status of "To Be Dropped Off", OR "Waiting to be Scanned". It is a batch from January 17th. There may be some domestic orders in that batch as well. From our history with USPS, this indicates that this particular batch was not scanned and is unnacounted for. We have printed and shipped all of the orders so they were indeed dropped off and sent by us.
If this is your situation, what we need from you is the following: please email us with the subject line "Travelbook Shipping Issue". We will do what it takes to get your status to be delivered. Typically we try to cancel the original order, and then duplicate and ship it again. ( [email protected] )
2. Now if you are having seperate issues, please email us with the subject line "Travelbook Issue". ( [email protected] )
Strangely, our spam filter caught dozens and dozend of email inquiries that came through our website. We are sorry for the delay in responding that this caused.
Emailing us directly with said subject lines will help us prioritize your situation and bring it to a happy resolution!
Thank you!
-Novel Team
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