Question 1

Shipping

Accepted Answer

Shipping costs will be charged to you after the conclusion of the campaign and separately through the BackerKit survey. The survey will be sent approximately two weeks after the conclusion of the campaign. Shipping costs are based on weight, and will be calculated on the weight of both your pledge pins and add-on pins and accessories.

All orders will be shipped via USPS and will come with tracking. USPS Ground packages have an estimated shipping turnaround time of 3-7 business days within the United States and 7-21 business days for international packages. Once the package leaves our facility, it is in USPS's hands. We can only see what you see via the tracking number provided..

Insurance is added to packages $250 and up.

This campaign will only be shipping to backers with a US or Canadian address.

Question 2

Receiving Freebie Items

Accepted Answer

All items will be ordered by the survey closing date so you must have your survey completed and your payment method fixed by the survey due date.

If you do not fix your payment method, all freebie items will be deleted and your order may be canceled. If this happens more than once, you might be banned from future Backerkit projects. Please email me if you have a payment issue.

I make my production order based on the numbers in the survey. If you do not fill out your survey, I might not have the correct numbers of items and you may not be able to choose the item that you want due to a stock issue. If this happens you will not get a refund.

If you have qualified for free items including the early backer free item, pre-launch follower free item, returning backer free item, group project free item, partner project free item, or any free items that are unlocked for all backers during the campaign, and you DO NOT fill out your survey by the required survey date, these items will all be REMOVED from your order.

If your card has failed and you have not fixed your payment method by the survey due date, these items will all be REMOVED from your order. The closing survey date is provided so that we may get an accurate count of products needed and the money is used to purchase those items. You will still receive your purchased Backerkit items if they are available, but all free items are forfeit.

Question 3

Refunds

Accepted Answer

After your order is locked in through your post-campaign survey, we are unable to offer returns or exchanges.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. (See Pin Grading section to evaluate if your pin is damaged).

Question 4

Terms & Conditions

Accepted Answer

By pledging to this campaign you are stating that you understand all the below information and agree to our terms and conditions.

Backer Responsibility
As a backer you are responsible for completing your survey and paying shipping fees within a timely manner, to receive your rewards. As creators we are only able to communicate with backers through project updates and reminder emails (email correspondence will be sent to the email on file for your pledge). As a backer it is your responsibility to check and read project updates, and to check for survey emails. If you fail to stay updated and do not complete your survey, you could forfeit your rewards. (Read more about reward forfeiture below)

Manufacturing
I'll be using trusted manufacturers that i've worked with before, but occasionally things happen and there are minor delays in manufacturing.

I will always be upfront with backers along the way. I will disclose any setbacks, delays, and any other pertinent updates.

It's important to understand that this is a crowdfunded campaign. Crowdfunded campaigns are often subject to delays due to unforeseen circumstances. Please also understand that money pledged to a crowdfunded campaign is a donation or investment. This is not an online store and you will not immediately receive your rewards after pledging.

Please note that minor changes may occur in production, and that the images presented here are my mock up designs. There is a possibility of slight changes in color and size in the physical item.

Refunds or Exchanges
After the campaign has ended, you will have ample time to make your design selections in your BackerKit survey. You will be notified before surveys are locked down and any add-ons are charged. Once your order is locked down, we have a no refunds or exchanges policy. The only time we will issue a refund or replacement, is in extenuating circumstances, or if your pin arrives damaged (please read the section on pin grades to determine if your pin is damaged). If you believe your pin was damaged in transit, please reach out to us immediately and attach photos of the damaged pin.

Forfeiture of Rewards
Once project shipping is completed backers will be notified via a campaign update. This campaign update with have a final survey completion date. If your survey is not completed, and your shipping costs not paid by the completion date, you will forfeit your pledge payment and rewards. We will not fulfill forfeited rewards and pledge levels after the completion date.

Lost or never received packages - Forfeiture of rewards
We make every attempt to get your package from our facility to your home. Packages for this campaign will come with a tracking number. Regardless of tracking numbers, sometimes packages are lost in the mail. We will notify backers with an update when the project is near completion. If you have not received your package by the completion of the shipping process, you will have an extended period of time to contact us about a missing package. If you do not contact us within that extended period of time about a lost or never received package, you will forfeit your rewards and we will not provide a refund or re-ship your rewards.

Rubber Backs vs. Locking Backs
Each pin from our campaign will come with rubber backs, but we highly recommend purchasing locking backs. If you choose to adhere your pin to a jacket, bag, or other item, with a rubber back, and it falls off, we will not replace the missing pin. We do offer locking backs through our add-ons section in your survey.

Shipping Policies
Please visit the shipping section to read about these policies.

Question 5

Contact

Accepted Answer

Please email all questions to sunsetroadco@gmail.com. Email is the easiest way to get to me as BackerKit doesn't notify us of questions right away. So email!

Question 6

Choosing Pin Designs

Accepted Answer

Roughly 2-3 weeks after the campaign has ended you will receive a survey from BackerKit. That survey that will ask you for the pin design choices for your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.

The survey will be sent to the email address we have on file with your pledge.

Any additional payment will be charged when you complete your survey and confirm your order.

Question 7

Pin Grading

Accepted Answer

Enamel pins are a handmade item, and effects (glitter, pearl, sandblast, etc.) will vary based on each pin. We manufacture Standard Grade pins, which mean that these pins will be wearable pins. Standard Grade pins are free of major defects. There may be slight imperfections like stray glitter, superficial scratches on metal or slight defects on the sides/backs of the pin. None of these will affect the appearance of the pin.

All orders will be fulfilled using Standard Grade pins.

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