Frequently Asked Questions
Find answers to your questions
Project FAQ
You're in the right place (even if that wasn't a question). Check out the answers below for common questions about the 💫 StarKid Returns Crowdfunding Campaign, 🪩 The Jangle Ball Tour 🤓 Nerdy Prudes Must Die, and 🧪SK Labs. If you can't find the answer here, ask us in the Community tab!
Unfortunately, PayPal does not allow us to do this. If the campaign is successful, after it ends we will set up a BackerKit Pre-Order store where select pledge levels will be available to back after the campaign utilizing PayPal as payment.
Yes! Though unfortunately we don't set the shipping rates. You'll be charged for shipping after the campaign ends, closer to when the rewards are ready to get on their way to you!
We’re planning on most rewards being delivered in Spring of 2023. The Nerdy Prudes Composer Demo Album, however, will likely be later, when Nerdy Prudes comes out on YouTube.
After the campaign ends you will be charged the amount you pledged. You'll be charged for shipping later through your BackerKit survey. It’ll be closer to when rewards ship to ensure that it's the right amount for the rewards/add-ons you've selected!
After the campaign ends, we'll send you a survey to get all the information we need to fulfill your rewards (including sizes for t-shirts, addresses, etc). And you'll be able to change or update your address freely until we lock them down for shipping. But don't worry! We'll give you a heads up before we do.
Presale access will allow backers to purchase tickets from a separate block of tickets before they go on sale to the public. We’ll send out more information at a later date. Tickets will not go on sale before the end of the campaign.
Unfortunately, we are unable to unbundle items from our reward tiers besides ones that are listed as add-ons.
We didn’t realize so many people would want both! You can now add-on to get both Composer Demo Albums.
Yes!
Nope! They are all backer-exclusive items.
We are still finalizing vendors, but we expect to be able to offer the t-shirt in unisex sizes S-3XL and the sweats in unisex sizes XS-2XL.
Not quite! But you can check out individual pledge level pages for current mockups!
Nope! They’ll be automatically added to your reward survey after the campaign ends.
Not beyond the seven cast members we have already announced! We are still working on casting one additional role as well as understudies, so we will announce those at a later date after the campaign ends.
We will announce ticket information, presale information, on sale date, and exact pricing at a later time. They will not go on sale before the end of the crowdfunding campaign.
Yes, there will be digital tickets (information to come at a later date) for Nerdy Prudes! No, there will not be livestream tickets.
Our current policy is that audience members will be required to be up to date on COVID-19 vaccinations and will also be required to wear masks at all times unless they are actively eating and drinking in designated areas.
The El Portal Mainstage accommodates up to 360 audience members.
El Portal Mainstage has assigned seating which you will select in advance when you purchase your tickets.
Yes! Please contact the box office of the El Portal Theatre after you buy your ticket so they can accommodate.
Unfortunately, for everyone’s health and safety, there will not be any meet and greets.
No, there will not be VIP tickets or backstage tours available outside of the campaign.
Yes, Nerdy Prudes will be posted to YouTube but the timeline is TBD (likely late 2023 or early 2024).
We are still finalizing those details! We promise we will announce them as soon as we are able to.
We will announce ticket information, presale information, on sale date, and exact pricing at a later time. They will not go on sale before the end of the crowdfunding campaign.
Yes! We hit the stretch goal to create a concert film a la StarKid Homecoming!
Yes! There will be digital tickets available for the Jangle Ball Tour
TBA. We will be working with each venue directly and will have this information available before tickets go on sale.
Unfortunately, for everyone’s health and safety, there will not be any meet and greets.
No, there will not be VIP tickets or backstage tours available outside of the campaign.
No, the Jangle Ball Tour will not be posted to YouTube.
Some SK Labs projects will have live tickets, some will have digital/livestream tickets, but it’s all very TBD by design! Stay tuned as the projects develop and we’ll let you know more!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.