Question 1

Terms & Conditions

Accepted Answer

By pledging to this campaign you are stating that you agree to our Terms & Conditions and understand all the information that follows under the headings below:
Color, Size & Pin Grading
Freebies & Rewards
Reward Forfeiture
Shipping
Backer Responsibility
Refunds & Exchanges
Contact Me

Question 2

Colors, Size & Pin Grading

Accepted Answer

While I've been producing pins for over 6 years, the pins in this BackerKit have not yet been manufactured. The designs seen on this page are mockups, which means the final product may vary in color and size. From our experience, the majority of our pins turn out looking like the mockup design.

Different monitors, phones, and other devices have different settings which means coloration may vary between screens. We use a Pantone Solid Coated book to choose the colors for our designs. Our manufacturers use those Pantone numbers to know which colors to mix by hand and where to apply it, however, colors may vary from a paper Pantone swatch and an enamel Pantone color.

Glitters, translucent enamel, sand blasted enamel, pearl enamel, and metal plating colors may vary on the physical product.

Each mockup details an estimate of the pin's size. Sizes refer to the general height or width of the longest side of the pin. The actual size of the physical product may vary.

We have a high standard for quality — products offered for sale will be one of two grades:

Standard grade pins are free of major defects. As all pins are handmade, they may exhibit minor and less noticeable imperfections. This may include stray glitter, superficial tiny bubble in the enamel/epoxy, superficial scratches to metal (especially large metal surfaces), metal imperfections on the side/back of the pin, etc.

Seconds grade pins have larger imperfections that are more noticeable.

All orders will be fulfilled using Standard Grade pins.

Additional examples of Standard Grade imperfections are as follows, but not limited to:
- Small buff marks, scuffs, or scratches on metal/enamel
- Small specks, pores, or bubbles anywhere on the pin
- Slightly low or uneven fills
- Slightly misaligned screenprinted details (for pins with screenprinting)
- Slight variations in the distribution of glitter
- Slight defects in text (this is usually only in pins with small text)

Question 3

Freebies & Rewards

Accepted Answer

In order to qualify for rewards you must meet all required actions AS WELL AS:
>Complete your survey by the survey deadline.
>Successfully pay by the survey deadline. 
Any surveys complete AFTER the deadline will loose their freebies and rewards! 
(Read more about this under the Reward Forfeiture tab).

Returning Backer Rewards are given to backers of of this campaign who also backed one of our previous campaigns. Backers will receive a sticker

This campaign has no Pre-Launch Follower Rewards.

Early Bird Rewards are only available for the first 48 hours of the campaign! Backers will receive a sticker.

Back my campaign and my partner project campaign and receive a sticker.

Please see the Story section of the campaign for reward design details. If you qualify for any of the rewards above, there is no need to do anything within your pledge or survey to receive them. Once you successfully fill out your post-campaign survey and pay for shipping (and any applicable add-ons), the reward(s) will automatically be added to your order when shipped out.

Please note: 
"Donation ONLY" "Add-on Only" pledge-levels are NOT eligible for any extra rewards or collaboration rewards.

Question 4

Reward Forfeiture

Accepted Answer

If your survey is not completed by the survey deadline, you will forfeit your pledge payment and rewards. We will not fulfill forfeited rewards and pledge levels after the completion date.

Once items have been received, Pledges ship if Backers completed the post-campaign survey and pay for pledges, add-ons (if applicable), and shipping.

Once project shipping is completed, Backers will be notified via a campaign update. This campaign update will contain a final survey completion reminder.

Question 5

Shipping

Accepted Answer

Shipping costs will be charged to you after the conclusion of the campaign and separately through your post-campaign BackerKit survey. Shipping costs are weight-based and will be calculated based on the weight of both your pledge and applicable add-ons.

All orders will be shipped via USPS and will come with tracking. USPS Ground packages have an estimated shipping turnaround time of 3-7 business days within the United States and 7-21 business days for international packages. Please know that once we ship a package, it is out of our hands. We can only see the same tracking information you can and are not responsible for lost packages. We recommend contacting your local postal provider for more details or to file a claim.

This campaign will ship only to the United States and Canada. If you manage to pledge from outside one of these countries, your order will be canceled and refunded post-campaign.

Question 6

Backer Responsibility

Accepted Answer

As Creators, we are only able to communicate with Backers through project updates and reminder emails. All email correspondence will be sent to the email on file for your pledge.

As a Backer, it is your responsibility to check for and read project updates, as well as check for survey emails. You are responsible for completing your survey and paying for shipping fees (+ add-ons if applicable) in a timely manner in order to receive your rewards. Failure to complete your post-campaign survey may result in forfeiture of your pledged rewards. (Read more about Reward Forfeiture in the Reward Forfeiture tab).

Question 7

Refunds & Exchanges

Accepted Answer

After your order is locked in through your post-campaign survey, we are unable to offer returns or exchanges.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. (See Pin Grading section to evaluate if your pin is damaged).

Question 8

Contact me

Accepted Answer

If you have any questions, please feel free to reach out to us via email:
KimchiKreative@gmail.com

Email is the best way to reach us with an urgent question.

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Final Touch Board Fillers

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