As we prepare for launch, we want you to help decide which Dragon Hoard Keepers we should prioritize. We've taken the time to give them perfectly normal people names! Your thoughts will help us decide which ones to put together for our first stretch goals.
Some of you may have already received your pins already, and some may have been given tracking notifications, while others have yet to be shipped.
I'm currently shipping these in smaller batches, with shipments going out weekly. This is due to new regulations, additional steps, and fees related to new tariffs. All of this is making the process of packing and organizing shipments slower and additionally causing delays at the CA to US border. Shipping addresses are locked, but if you need to change your address or are worried about the timeline, please feel free to reach out to me!
If you have yet to see a shipment update email with your tracking, I have not shipped your order as of yet.
As always, please feel free to reach out to me, and know I am working as best I can to get your pins to you soon ~
We are currently working away on shipping! But we wanted to give a few updates on how things are going!
Currently, we have shipped 245 of 557 orders. Currently, 19 backers are still needing to fill out their surveys and we have 10 backers who have outstanding card issues. Don't forget to take care of these issues! Orders without payment will be pushed to the back of the shipping queue and their shipping will be delayed. We send periodic emails through Backerkit about issues, but some of these messages are sorted into spam. If you have any questions about your pledge's charge, or are concerned it did not go thorough, please email us at [email protected] and we can check the status of your order.
Plush Production
Star Fawn finished production this week! Once again, it's one step forward, another step back.
When we received the final sample a few weeks ago, for some reason the mane on the back of Star Fawn's head was cut off. We asked that the final production not have trimmed hair. For this reason, we haven't really posted photos.
Another prototype, another unintended hair cut.
The army of Star Fawns was due to be completed this past week, and thankfully, she was made with her hair intact! However, we noticed another major problem that needed to be corrected.
The land of Sad Tails.
Droopy sad tails, sewn in the wrong spot. D:
We noticed on the final version, the angle of her tail ended up sewn incorrectly. They also sewed it further down on her rump than we had established with the prototype. Unfortunately, this mean Star Fawn's shipping will be delayed because the factory needs to resew her tail in the correct position.
The factory has agreed to fix the tails, and now we are waiting for Star Fawn to complete tail surgery. For now, we will hold off on locking and charging Star Fawn orders.
Shipping
As stated previously, we've shipped 245 of 557 orders. We are working on finishing orders that contain only fish and only goaticorns this week.
Next week we will be leaving for Sac Anime and Rose City Comic Con. Shipping will be paused briefly while we are gone for these shows. We may or may not be able to allow pick up at these events because some stock has already been divided and designated for shipping. You can ask, but it may or may not be possible, depending on what items we have at these shows.
When we return home, we hope to continue shipping orders. We're hoping by the end of September/beginning of October, the Void Dragon will arrive to us, and we can begin shipping those! As such, we will lock and charge all Void Dragon orders on September 21st. This way, we can be prepared for the onslaught of dark noodles before they descend upon us.
We will hold off on locking and charging orders with Star Fawn until she is ready to ship. We noticed that some Star Fawn orders accidentally (by either a glitch with Backerkit's UI or human error, not sure, I thought I was doing everything correctly :C ), so if you need these orders unlocked, please feel free to contact us.
Shipping Overages
We've noticed on some international packages that the shipping ended up being less than what was initially charged. In those cases, we've provided a refund to the credit card you paid with. With shipping rates continually changing, we will keep the current rates that we initially programmed into Backerkit's backend, and will keep providing refunds as we see overages occurring.
Canadian Orders
We've been following the news closely, and at this time we are choosing to hold back on remaining Canadian orders on the off chance that some of the implemented tariffs are revoked. Canadian backers already have to pay a lot in customs fees, and we definitely feel for you guys having to pay even more. If you would like us to ship your order anyway, please let us know and we can do. We are sorry for this delay. We'll hold off on shipping them until we see changes OR until the end of the campaign, in hopes that the situation will improve.
Contact
Once again, we ask everyone with issues or timely questions to email us at[email protected]I keep encountering an issue where someone comments with a question or issue, and then Backerkit fails to notify me until days later (if at all). I've also been replying to support tickets, and those replies have either vanished by way of spam filters or have glitched out entirely. So our efforts to reply to everyone as quickly as possible has been foiled by technology in some way or another. So we ask that you simply email us so we can reply quickly and efficiently. It is not our intention to ignore anyone, and we don't want anyone to feel as if they have been ignored! So! Please email us, especially if it's a shipment issue. Thank you to everyone who has reached out and emailed us regarding packages so far! We appreciate your efforts!
Stickers
As a note, we've had a few people miss the envelope of stickers in their box. The stickers are in a small kraft brown envelope. We're realizing now, it's easy to miss this envelope because it's the same color as the box. D: We're now packing this on the top of the package, but if you are missing stickers, please keep an eye out for the envelope, because we realize now it's good as camouflaging itself as box. Lesson learned, we will not use brown envelopes again!
That's it for this update! I hope to be posting again in September with a Void Dragon announcement and positive news regarding Star Fawns completion. Thanks for following along!
Quick heads up: Lavender Goaticorn's tracking number just updated! Which means a herd of purple hoofers will be arriving later this week!!!
If your pledge contained a Lavender Goaticorn (and DOES NOT contain a Void Dragon or Star Fawn), you can expect your order to lock soon! If you need to update your address or need additional time for shipping, please let us know!
Additionally, we just posted a poll for a new plush. It is unrelated to Dragons or Goaticorns, but maybe you will enjoy seeing? Please go vote for your favorite color!
