Hello everyone,

We have an important update regarding Hazbin Hotel Backerkit bag shipments.

If you have not already done so, please email [email protected] as soon as possible to confirm whether you did or did not receive your bags. When you send your message, please include the email address you used for your Backerkit order so we can locate your order quickly.

For international backers, you will be receiving an email today from EasyShip, which is our new international shipping provider.

Previously, some orders were shipped using ShipStation and PirateShip. Unfortunately, ShipStation lost several packages and PirateShip sometimes refunded or returned packages without providing updates to us. Because of this, we want to make sure every order is accounted for.

If you did not receive your package, please contact us right away so we can investigate and help resolve the issue.

Thank you for your patience and support.

Best regards,
Astral Feather