Question 1

🌀 My favorite Furball Puppy is not unlocked yet - should I support anyway?

Accepted Answer

Absolutely! Every pledge - even if your favorite character is not available yet - helps to reach stretch goals and unlock new characters.

You can adjust or cancel your pledge at any time until the end of the campaign.

Tip: Support any Pin you want right from the start - and adjust your selection towards the end of the campaign if necessary.

Question 2

🔁 Can I cancel my support or get my money back?

Accepted Answer

Once the campaign has been successfully completed and payment has been made, refunds are only possible in exceptional cases (e.g. in serious circumstances) and only within 3 months. After that, we may be able to offer you a voucher in the amount of your contribution for our store.

If you have any questions, you can contact me directly at any time.

Question 3

⭐ Are there any AddOns?

Accepted Answer

Yes! In the add-on selection you will find items from the current campaign.

For example, you can add addtional Enamel Pins, Stickers or Info Cards.
You can easily add all add-ons during the campaign our in the survey, following after the campaign ended.

Question 4

🔭 How does crowdfunding work on BackerKit?

Accepted Answer

Crowdfunding is a collaborative way to turn creative ideas into reality. As project starters, we present our concept - and backers like you help to bring it to life. In return, backers receive a pysical or digital item.

If you want to support this project, simply choose a Pledge level that includes the rewards you want.
Payment is only due when the campaign ends successfully.

Important: BackerKit works according to the all-or-nothing principle. This means that your payment will only be made if the funding target is reached. Otherwise your card won't be charged - you take no risk.

Please pay attention to the specified delivery period and updates - we will keep you regularly informed about the progress.

Note: Crowdfunding is not a classic online order. You are supporting a creative project that has the goal to develop a project.

Question 5

❓Frequently asked

Accepted Answer

📦 When will I receive my reward?
Your order will only be shipped once the full amount has been paid - regardless of how many installments you have already paid. Access to the survey, where you can select your desired products and add add-ons, for example, will only be activated after the last payment has been made.

💰 What happens if I cancel?
Unfortunately, partial payments cannot be refunded. If you are unsure whether you really want your reward later, we recommend that you only support at the end of the campaign or switch to the one-off payment.

📬 How does shipping work?
The shipping costs are calculated separately, shortly before delivery (“Charge Shipping Later”). This ensures that the prices are up to date and that you only pay for what you actually pay for. Shipping takes place at the earliest after full payment.

🌟 Why “Pay Over Time”?
This option is ideal if you want to secure a larger package - such as several Cosmic Unicorns or limited extras - but don't want to pay the full amount at once. This way, you can secure your favorite rewards now while keeping your budget under control.

💬 Communication:
I will inform all supporters about the current status of the campaign via the update function

Question 6

💳 When will my payment be debited?

Accepted Answer

Your payment method will only be debited when the campaign ends and the funding target has been reached.

If the campaign does not reach the target, nothing will be debited.

Question 7

💳 How does “Pay Over Time” work?

Accepted Answer

Thanks to the “Pay Over Time” function, you can pay your contribution in several convenient installments - pay conveniently in four monthly installments - without any interest or hidden fees. This offer automatically applies to orders of USD 150 or more. Perfect if you can't pay the entire amount at once. The amount is automatically debited at the end of the campaign. 
When your total amount reaches 150 USD, you will be offered the option to pay in installments in the Pledge Manager (after a successful campaign).

As soon as the campaign has been successfully completed, you will receive a survey. There you can select the installment payment option in the Pledge Manager. Your order will not be shipped until the total amount has been paid.

Important: The first installment is due after the end of the campaign. So make sure that your payment method is covered. There is no interest or hidden fees - you simply pay in several installments.

Even over 150 $/€ the installment payment is optional.

Question 8

Important news on import fees

Accepted Answer

Dear supporters,

Because may products are sent frome EU (Germany), I'll inform you about the shipping conditions in- and outside the EU and worldwide in this post:

Please note the following important information on customs and import fees for orders INSIDE the EU:

-> No additional customs fees apply to orders within the EU. As the EU forms a single market, the usual invoice is sufficient – a customs declaration is not necessary.

Means:
1. no additional customs duties within the EU
2. There are no customs duties or import sales taxes for deliveries within the European Union. You only pay the price shown in the store (exceptions: some special areas such as the Canary Islands, Faroe Islands, Heligoland - see below).

Please note the following important information on customs and import fees for orders OUTSIDE the EU, but still Europe:

German VAT (or the respective local VAT) is included in the purchase price. For deliveries to countries outside the EU, however, additional costs may apply: These include customs duties, import sales tax (or local VAT), and processing fees charged by customs or courier services. According to our information, all these fees are usually paid by the recipient.

As the project founder, I declare the correct value of the goods in the shipment, but accept no liability for any import duties or delays caused by customs.

Please note: Each country has its own import regulations.
Before ordering, find out about the applicable regulations (e.g., customs tariffs, allowances, tax rates) so that you can estimate any additional costs. These fees are not considered a reason for return - returns due to customs costs are generally NOT possible.

IMPORTANT:

- All of the above fees must be paid by you as the recipient and cannot be covered or reimbursed by us.

- Customs fees are not grounds for complaint. If you refuse customs clearance, the shipment may be returned to us - you will also be responsible for the return shipping costs.

-As well as in the customs information provided by DHL/the German federal government (e.g., “Customs duties and import sales taxes are collected from the recipient” and “Shipping to the EU area – no customs declaration required”

- According to the Federal Ministry of Finance, imports from non-EU countries are generally subject to import sales tax, and customs duties may also be levied on goods worth €150 or more.

In summary and somewhat simplified:

1. no additional customs duties within the EU
There are no customs duties or import sales taxes for deliveries within the European Union. You only pay the price shown in the store (exceptions: some special areas such as the Canary Islands, Faroe Islands, Ceuta/Melilla, Livigno, Helgoland, Büsingen).

2. customs and import duties outside the EU
Deliveries to non-EU countries (e.g. Switzerland, Great Britain, Norway, USA, Canada, Australia, Asian countries) may incur additional costs due to customs duties, import sales tax and possibly other charges.

The amount of these fees depends on the value of the goods, the country of origin, the type of goods and the respective regulations of the destination country.

3. responsibility of the buyer
All import duties, taxes and fees incurred are to be borne exclusively by you as the recipient.

As the sender/project starter, I assume no liability for these costs and cannot influence or calculate them in advance.

Customs clearance is usually handled automatically by the shipping service provider.

4. No reason for return
Customs and import fees are not a reason for a free return or cancellation. A subsequent refund by me is excluded.

5. refunds for returns
If you return goods abroad, you can apply for a refund of the import duties paid at customs under certain conditions. However, this is associated with effort and proof requirements and is your responsibility.

6. special cases and information
Great Britain (UK): After Brexit, the same rules apply as for other non-EU countries.

Norway, Switzerland, USA, Canada, Australia, Asia: Each country has its own thresholds, tax rates and customs tariffs. Please check with the respective customs authorities in advance.

Special areas in Europe: Special regulations apply to some regions within Europe (e.g. Canary Islands, Faroe Islands, Ceuta/Melilla, Livigno, Helgoland, Büsingen). Customs duties and taxes may also apply here.

OVERVIEW:

- EU (single market): There are no import duties within the EU. As mentioned above, a customs declaration is not required.
VAT is already included in the price.

- Non-EU Europe (e.g., Switzerland, Norway): Separate rules apply here. For example, Switzerland currently levies 7.7% VAT on imported goods. Under certain circumstances, customs duties may also apply above a certain value of goods. Please check with the respective customs authorities.

- United Kingdom (UK): After Brexit, British customs and tax law applies. As a rule, British import VAT (20%) is levied on goods worth £135 or more, plus possible customs duties depending on the product category. Parcel services often charge an additional processing fee.

- USA/Canada: There is an exemption limit for the USA (currently approx. USD 800). Customs duties may be levied on higher values. There is no general import sales tax in the USA (but there may be local sales tax). Parcel service providers such as DHL/UPS often charge flat rates (e.g., around €6–15) for customs clearance. In Canada, the exemption limit (as of 2024) is approximately CAD 20 – above this amount, customs duties and GST/HST are payable depending on the goods.

- Australia: Australia levies a Goods & Services Tax (GST, 10%) on goods valued at approximately AUD 1,000 or more. Customs duties may also apply above this value (depending on the type of goods).

- Asia (e.g., Japan, China, India, etc.): The regulations vary greatly. Japan, for example, has a duty-free limit of ¥10,000 (no customs duties below this amount, but GST applies). China levies import taxes even on low-value goods (e.g., 11–13% on electronics). Find out about the respective country in advance!

7. further tips
Please find out in advance about the exact regulations and fees in your country.

Check whether the retailer participates in the so-called IOSS procedure (applies to goods worth up to €150 to the EU), which simplifies processing and makes fees transparent.

Make sure you enter your contact details correctly so that the shipping service provider can contact you if they have any queries.

To summarize:
For all orders outside the EU, you are responsible for paying any customs and import fees. These costs can vary considerably depending on the country and value of the goods and are not a reason for a free return or refund from me. Please inform yourself in advance to avoid surprises!

This is my first campaign, so I cannot exclude the possibility of errors. I therefore ask for your understanding. However, I would be happy to receive tips or advice from experienced backers.

Thank you very much for your understanding and support!

*Note: I have researched all this information, but assume NO LIABILITY for it.

However, if you notice an obvious error, please write to me and I will try to correct the information.

Question 9

Excluded Countries

Accepted Answer

Shipping will be carried out after successful financing via the two shipping service provider DHL.
The table, which you can find under the FAQ category Shipping, refers to DHL shipping.

A list of countries that are excluded from shipping due to their remote location or unstable situation can be found here:

United Arab Emirates
Afghanistan
Azerbaijan
Bangladesh
Burkina Faso
Bahrain
Burundi
Brunei
Darussalam
Belarus
Congo (Democratic Republic of the)
Congo
Central African Republic
Cameroon
China
Cabo Verde
Djibouti
Algeria
Western Sahara
Eritrea
Ethiopia
Israel
Iraq
Iran (Islamic Republic of)
Jordan
Kyrgyzstan
Cambodia
Comoros
Korea (Democratic People's Republic of) / North Korea
Kuwait
Kazakhstan
Lebanon
Liberia
Libya
Mali
Myanmar
Malawi
Malaysia
Niger
Nigeria
Nicaragua
Oman
Pakistan
Palestine, State of
Qatar
Russian Federation
Rwanda
Saudi Arabia
Sudan
Somalia
South Sudan
Syrian Arab Republic
Chad
Tajikistan
Turkmenistan
Uganda
Uzbekistan
Venezuela
Yemen

Question 10

📦 What happens after the campaign ends?

Accepted Answer

As soon as the campaign has ended, you will receive an email with a survey.  This survey is used to collect further details about your order - such as shipping address, selection of the desired plush toys and pins, or else confirmation of the products selected in the pledge levels, additional add-ons and, if applicable, shipping costs.

The survey will be sent to the e-mail address you provided when you supported the order. There may be additional costs (e.g. shipping or additional items) that will be charged when the survey is completed.

Question 11

🐶 How do I choose my favorite Plushie and my Pins?

Accepted Answer

1. Pledge for any amount of Plushies / Pins you want from the Pledge Levels.

2. Choose some AddOns, if you like.

3. If you've backed the campaign, you can also add products as soon you recieve the survey.

4. In the Surveys you can also choose your desired Designs.

5. The will also be a PreOrder Store where Products can be ordered from.

The Furball Puppies - Plushies, Pins & Stickers

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The Furball Puppies - Plushies, Pins & Stickers

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Welcome to the Furball Puppies - Your favorite plushie is just one woof away!

Welcome back to the Furball Puppy Campaign, dear Furball Friends!

The Furball Puppies:

About me:

Plushies

Enamel Pins

Plege Levels

🐶 Pledge Levels – Overview

Add-Ons:

Early Pup Rewards:

Prototype Photo Gallery - A Plushie's Evolution & some thoughts...

1st Prototype Update 08/25:

2nd Prototype Update:

New Furball Puppies in 2026:

Golden Retriever V1:

German Shepherd V1:

Golden Retriever V1:

German Shepherd V2:

Golden Retriever V3:

German Shepherd V3:

Golden Retriever V4:

FAQ

🗓 Timeline

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