Project Update: Shipping Continued + Minor Delay for Residuals (Still Waiting on Last Remakes)
More detailed info:
- Right now, we stand at about 63% done with packages. We've started hitting some of the massive packages; we timed one of the bigger packages and assembling it (not counting grading time) took about 29 minutes just to punch the pins into cards, sleeve them, get them into the assembled box, write up the clearances and tape/label the box. As such, we slowed down a fair bit from the initial while starting to handle these. (It's just Mel and her sis working on these, currently.)
- We are dancing timewise a bit between spring cons - each show itself is about a week since there's setup and travel, plus any time needed to prep for the show itself. In the last 5.5 weeks since the last update, there were two shows, so the remaining 2.5ish weeks of time we've done as much as we could (alongside finishing other shop tasks like pin club, braving business tax season, working with manufs for other ongoing designs - always a lot going on).
- Almost all of the truly terrible pins have been graded; what remains are the better (and/or remake) ones that were delayed while wading through the (literal) thousands of bad pins. This is concurrent with packing.
- We're still waiting on the Prince/King Lich remakes that were mentioned in the last update, but anything else outstanding has arrived with us. We're hoping that this is the last of the remakes we need.
Remaining timeline:
- Jess is scheduled to come up for a last day or two of fulfilment toward the end of the month, and Mel is hoping to have around 80% done before that happens. There are still a lot of big packages hanging out, so we're wanting to get those out the door if possible, but that may make it seem slower progress wise while we handle those.
- The original anticipated date for the standards drop may be toward the end of the month now coinciding with Jess coming up. We'll follow up again before it happens via an update (so if Mel doesn't update, it hasn't happened yet).
- Because of how we're going through items, we cannot tell you where you fall in the lineup. Grading fatigue is a real thing (you stop seeing errors if you grade too long, and also give yourself bad headaches pretty easily if you're not careful), so Mel is grading in sections then packaging. We're doing our best to start as many packages as space allows so not all big packages are at the end.
Last reminder:
- If you have an address change and have not gotten a label, you're welcome to email in. If Mel can change it, she will - [email protected].
If you have further questions, feel free to drop them below or in Discord, and Mel will answer as soon as she can.
- Mel (& Jess & Venetia)
Project Update: Shipping: Gold Seals, Progress, Final Remakes
We worked through about 180 packages (about 40%), and we may do a few more before needing to pause today. If you have a label, it should be dropped off already, or will be tonight (last of the domestics, international).
A small little feature is the gold seals! These are random!! If you find a full gold wax seal in your pack, feel free to email us with a photo of your packing slip + your seal together, and you'll be eligible for a free seconds pin from this campaign of your choice.
Shipments will resume on return for the remaining 60% as Jess is returning to her place today, and Mel is pivoting into con prep. We're still awaiting some small remakes so when Mel is back, Mel & her sister will be handling everything up to what's impacted by those holds, but we're hoping we get those replacements within the late month. This mainly concerns a handful with Prince/King Lich (same manufacturer that caused the initial nightmare, same issues). (If you have these either of these two pins and don't get a label today and wish to swap to a different pin, feel free to message and I (Mel) can see if we have standards of other pins we can ship you.) - NOTE: We will announce when shipments are complete. Our target for finishing everything in between our convention schedule is roughly mid-April, with a remaining stock drop around then.
Shipping reminders & notes:
If there’s something wrong with your order, you have 30 days from delivery to contact us. If it gets lost/misdelivered/destroyed by the post demons, please follow the notes below, but contact us ASAP! Please allow for 1 week for domestic mailings (contact with issues no later than 30 days - all domestics are insured at a baseline); please allow 20 days for insured international mailings (contact for issues no later than 60 days).
One main change is that Mel did end up needing to take over the United Kingdom orders that Venetia initially had. Because of the huge issues with the manufacturer, what was intended initially on being a split wasn't feasible to split anymore since pins were rerouted to the States due to error rates. This ended up being more expensive per package for us, but still less than shipping everything over to the UK then re-shipping it out. We covered this price change internally.
Other insurance related notes:
All domestic packages had a baseline insurance of $50; and if you bought additional insurance I bumped it up according to the your package price.
International packages by default do not have insurance (are tracked to border); insurance was added on request, but I did bump packages up to insured when the difference was minimal
Packages with more than 18 pins were all insured by default.
If insured, we can handle claims within the window above! USPS, UPS and DHL are all very strict about these deadlines!
Customs are the responsibility of the client; please keep an eye on packages if you get a label! If it gets held, you will be contacted with the information you provided the system, but sometimes you can poke the customs demons to release it earlier electronically.
Other notes/clarifications:
Between everything, we are shipping several thousand pins with this campaign, and as such (especially with all the ridiculous error rates), there are multiple people helping with grading. We did our best to equalize the grading scale off of Mel's normal grading; we often rechecked pins more than once, but slip ups do happen. If something very obvious was missed, please just shoot us a message and we'll see what we can do. We are releasing the BEST of the pins we have available, no exceptions.
For the freebie D20, we did end up noting that it had a fair amount of oxidation that had occurred in the silver plating, which isn't an uncommon flaw in silver plated pins but also is something we'd normally grade down for. Due to the nature of the pin (as a free element) and the general severity (not awful), we graded specifically for scratches and underfills and really bad oxidation, but otherwise passed them.
Otherwise, things have been going fairly well in the grading and fulfilling department, and we're excited to see all of these little packages come together. A lot of the fun is having a "package" experience, so we hope you enjoy how we put things together!!
Finally - have some pictures of a cat being a supervisor while we were headed to drop things off:
With many kittens and too few braincells,
Mel, Jess (& the cheerleading Venetia)
Project Update: Update: Shipping Lockdown (Final Notices Sent!)
Jess will be stopping by next week and helping me start actual fulfilment; we are looking at starting to drop packages off from March 1 to March 5, then I'll be out for a convention week, then I'll solo finish everything when I return (I'll attempt to update when we've gotten a bit into it to update how things are looking - I'm unsure yet of how fast it'll be).
I still have a fair bit to grade between here and there, but we've hit the point where major sections can be released since most of the most-terrible-awful pins from the nightmare manufacturer have now been logged and just the remakes remain (which, hypothetically, will be less painful). I did one emergency reorder of a pin that was a tiny bit short last month (which was in the remake squad - I just didn't order enough with the adjusted pins because I assumed we'd have SOME standards from the original set... but I was wrong, we were about 2 for 400 pins as standard), so I'm hoping that makes it to me soon; this shouldn't hamper the beginning of fulfilment. I'll update on that when I know a bit more in the next update with fulfilment notes.
Final reminders:
- If you wanted a high-seconds swap (instead of standards), please do so here: https://docs.google.com/forms/d/e/1FAIpQLScXh6g--SyqJm7A5G3G8R4fyRrDyzJMSiLteCdNAUDNtKrPOw/viewform
(These pin sendouts will happen first in one wave BEFORE the others, due to how segmenting works)
- We've had a fair few questions of residuals - for standard copies, we won't be releasing them until all fulfilment is complete - we're probably looking at April sometime. There will be a joint drop on Alchemy's shop to cover the outstanding overage caused by remakes, so if you're looking to save from shipping that will be up for a limited time for ALL makers in one place. But again, it won't be before fulfilment finishes, however long that takes.
If you're interested in seconds copies, you can email in a request and I can see if I can help ([email protected]). We already have these for cons to cover remakes, so custom invoicing is available (just, again, not standards). We will also list up the extras of these lads with the standards later on. All bajillion of them.
- Addresses automatically lock tomorrow at around 10PM.
In other news... I did change up the "big" backing cards a tiny bit, but I did enjoy the final result. (I started this over a few too many times before settling with this design, even though it's simple.) There are these big cards (one per guild), and then smaller cards as needed with the generalized campaign logo on the back for single pins. These, below, are the backs of these group cards.
- Mel (& the Purrtagonists team)
Project Update: Update: Production P6 & Upcoming Shipping Lockdown Notice
- Mel & the Purrtagonists team
Project Update: Update: Production P5 - The Good, The Bad, & The Seconds
If looking for seconds shop info, that's at the end in the backer section! Cookies if you read the rest of this though. We know it's long.
In addition, attached to this update is a small poll as Mel's doing some designs for the backing cards. Would you rather have one fun "adventuring" style noting some of the stops/adventures in the campaign, or individual cards based on the three guilds? No wrong answer here! Generally large cards have less waste, but small cards are more easily reusable.
Project Update: Update: Production P4 - Final Pins, Continued Pins, Good Pins and Bad Pins
Thanks so much for your patience with us over the production period; Mel and Venetia are mostly still dealing with the main bulk of production, and we’ve been working hard behind the scenes. We’re a week behind schedule with this update so you have our apologies - Mel’s had a death in the family this week and Venetia’s dealing with her 6-month-old daughter while trying to run her business, so even writing this update was a ping pong game between us. Thank you very much for sticking with us – you get cookies if you get to the bottom of this update.
Some of the good news first – Jess’s Basil, Moss and Nightshade pins are finished and the quality checks look good according to Jess’s feedback. The same goes for many of the filler pins – these have arrived from Mel’s first manufacturer and are being quality checked by Mel. The only one in Jess’s batch of fillers that we’ve seen significant errors with is the Map of Meowing, which Mel’s already worked out remakes with the manufacturer and these are nearing completion.
Mel’s pins of the DERP guild are all in production or finished and in the process of being checked. We have mentioned this before but some of the sampling processes can take a while because of the difficulties with Pantone colors, how well some manufacturers can match them, and then playing the trial-and-error game of picking new Pantones until they look right and as identical as possible to the artwork in the campaign. We also faced the previously mentioned issues where the representative was sick in the hospital for a while and straight up forgot about some pins. We have four pins being finalized for samples now from that set, but the rest are all complete/being completed in mass production.
Generally speaking, we haven't seen any excessive error rates aside from the Map of Meowing already mentioned from the manufacturer, and the secondary manufacturer working on the remaining pins (while slower) has a decently acceptable error rate as well. While not perfect, we don't anticipate needing remakes for this pin to finish getting standards for later fulfillment.
Here are some samples of pins you haven’t seen yet from this set:
In addition, the Guardian sword pictured in the last update is now a reality - this just exited mass production (from a fifth manufacturer that took this on).
Mel’s also working on bagging the sticker packs, and finishing up production on the microfiber cloths in the campaign (these should be shipped before the end of this month). Since these had a 1,000 MOQ, we had to wait until we were ready with a multi-design order before we could get those into production, but we had enough recently to begin them, and they should be here before month’s end.
Unfortunately the most complicated of problems comes with Venetia’s pins (centered around the pins in the Destruction guild).
As mentioned previously, we had some weird problems when Venetia’s rep who she trusted and had worked with on previous pin campaigns, where they either quit or got fired. (The rep claims she quit, the company who she worked with claims she was fired after they’d ghosted us for a time and finally came clean that they weren’t the same rep anymore.) The pins were already paid for and begun with production at this point, so we had to continue with the process. However, as time has gone on with the new rep, we have run into a barrage of issues with both this campaign along with any residual orders Venetia had with this company.
First the colors on some samples were often way off the ones we provided in the artwork, so that took a lot of juggling to sort out. Artwork was also changed without warning and sometimes without good reason with design elements. Then when production began the rep claimed through her “quality checks” that many pins were not up to standard and had to be remade (Dragon Cat went through this process three times).
Then, finally, a portion of the first batch of pins were finished and arrived with Mel. Heartbreakingly, 90% of the pins have quality issues which aren’t passable. Many aren’t passable even for seconds grade, let alone standards.
All of the above errors were very common. You can probably see some of the errors above - the dragons all had large underfills in the full body or just the tail (the pastel, specifically, had almost 55% that were far below even secondary grade lines, and the rest were secondaries with only 3 as standard). We also saw extreme textures that couldn't be removed (as seen on Pesto), scratching from poor polishing, more minor underfills, and many many many bubbles that were prevalent in all pins from this manufacturer. This wasn't an issue in any other manufacturers.
Out of the designs which have arrived so far (Pesto, Prince, King Lich, Simon, Imp, Biscuits, and both colors of Cute Dragon Cat), Prince and King Lich have the highest pass rate of 40%. This means if the company ships the remaining spare pins we ordered, we should have just enough for those of you who have ordered them. The rest have between a 4 and 5% standard pass rate, which is abysmal, and means for some pins we only have about 3 which are standard grade even if we graded everything without exception.
We have been having a large back and forth both between ourselves and then with the company trying to figure out the best step to take next. This has included grading all of the pins that have arrived with Mel and documenting all of the flaws one at a time. This is already a large task to do one time (without documenting pins), but adding the correspondence and documenting has made the situation worse.
Since there were so many different issues to varying degrees of -bawling-our-eyes-out-terrible- on most of the designs, we had concerns about asking the company to remake them once again only to have more quality control issues, especially given that some had already been remade many times before being sent to us due to not passing the rep’s quality control. (With, of course, the added element that the pins shipped to us were then ‘good enough to pass’ their quality control, thus we dread to think what the original flaws were like). It was also clear from our exchanges that we weren’t considering the same things as flaws (as they called huge underfills as “overpolishing” and excused large amounts of bubbles in enamel as “unavoidable” - both entirely false things).
Unfortunately many of the remaining pins in this guild are with this company (other than Abigail and Catalina, which were with Mel’s company due to their pearl effects and precise screen printing). So our plan is proposed to them as follows:
- Get the remainder of Prince and King Lich shipped to Mel to grade and set aside good copies for fulfillment
- Get as much of our money refunded as possible for Pesto, Simon, Imp, Biscuits, and both colors of Cute Dragon Cat to cover the costs to remake the pins elsewhere
- Have 100 of each remaining design shipped to Mel once they are finished so she can check quality, and we can then decide what to do from there (and if a miracle occurs, they’re passable). These designs are: Soot, Spud, Unknown, and both colors of Enraged Dragon Cat
The above proposal was put to the representative of Venetia’s company two weeks ago, but the rep has since replied saying she is on leave as her daughter is ill in hospital. She said when she is back she will “apply for the best solution with her boss and reply to us”... So at the moment we are waiting while anxiously biting our nails off.
Since all of the money from this campaign has gone into producing the products for this campaign, we are in a very tight situation with getting these pins sorted. However, due to the delays already caused by the size of the campaign design wise, we are very conscious of anything extending those delays. We decided to use some of our own funds to get a smaller number of the designs with issues made at another, more trusted company which Mel had contact with and had already completed their share of pins (not the one still ongoing production). These are now being sorted and we’ve already restarted this process.
We completely understand any frustration people have had so far with the delays, but please know we are working on this as much as we can (as well as dumping many extra thousands in to make sure quality is maintained), and these issues have been difficult to navigate & make known until we had talked things through with the manufacturer and had some sort of a concrete plan moving forward.
All said again, thank you for bearing with us until the end of the update, and we understand it was a bit of a lengthy thing to offer transparency to the situation. By the next update, Mel is hoping to have enough pins graded from the original shipments to know if anything else will have issues with errors (and resolve that if it's necessary) as well as setting aside all fulfilment-reserved standards, and is hoping to have all the remakes sampled and in mass manufacturing by then (with the remaining either finishing or finished with mass manufacturing).
- Mel & Venetia (& the rest of the Purrtagonists crew)
Project Update: Update: Production P3 - Guardian Sword Designs & Pin Photos
- 23 pins fully finished with manufacturing (started some grading)
- 12 in mass manufacturing
- 20 in sample passes and/or final adjustments - we had to do some remolding on 5 of the pins because of some close cut areas that didn’t turn out well, so we paid to redo the molds to make it cleaner
- M
Project Update: Update: Production P2 - Many Fillers, Biscuits to the Rescue
For clarity (as this was a fair point): Our original ETA was about May with 18-24 designs. We had 55 in the campaign; I’ll shoulder the blame for the experimental crowdfunding design and wanting to go through with its more whimsical nature, and we’ve had slowdowns with our vector help needing to pace themselves as well (and us too, with life). I’ll probably know next month with better reworked timeline estimates, but we’ll always push for the best product first.
Largely right now we're experiencing the waiting game. Our timelines (as previously noted) are going to be extended: having 55 pins in a campaign (oops...?) has been a slug to get through since everything is hand vectored then confirmed, and (despite best efforts) the manufacturers have definitely slowed down with being hit by this many pins at once. We did split them up (largely coupling same makers together, but also with what effects and styles each manuf was known for), but it still has reflected where 1-2 week processes are taking months.
Here are some quick stats for you:
- 6 pins now remain in the vector queue with our vector assistant - we did have a small error that caused some delays where the source files weren't pulled from the right location (not pulling from provided links and instead pulling from old campaign files on BK's page), so we're having to go back and revise some items. These are largely what remains in the to-do docket.
- 8 pins have been finished with proofing but are requiring some adjustments between us and the manufacturer - mostly confirming color codes
- 15 pins are being waited on for samples and/or adjustments. We're not super pleased with this particular holdup, as most of these were submitted for sampling in February, but sometimes this happens. We're working on it and hope to have these to show in the next update. For the ones that are awaiting adjustments, this is mostly standard process for us - just making sure they're right (there are a notable two that we're starting over from scratch because the manufacturers adjusted the artwork in the sample process for drilling and we didn't like the result)
- 23 pins are in mass manufacturing! :D
- 3 pins are fully done
Our goal for the coming update next month is that we have everything fully into production and most of everything either being in adjustments with sampling (not just waiting for samples) or in mass manufacturing. That's the hope, but it'll largely be on the manufacturers to pick up the pace a bit.
We appreciate all of your patience and enthusiasm for the project! <3
- M.