Frequently Asked Questions
Find answers to your questions
Project FAQ
We plan to ship in August 2025.
No — shipping is charged separately, after the campaign, in the pledge manager.
No matter how much you order, there's just one flat-rate shipping fee depending on your location. Visit the shipping section of the main page for estimates.
After the campaign, we’ll set up a pledge manager where backers can manage their orders and pay for shipping — the pledge manager will stay open until June 30.
Pretty much worldwide! We ship to the US, EU, Canada, Australia, and most other places. Sadly, we can’t ship to Afghanistan, Equatorial Guinea, Belarus, Cocos (Keeling) Islands, Falkland Islands, Iraq, Iran, Isle of Man, Yemen, Kazakhstan, Democratic Republic of the Congo, North Korea, Cuba, Lebanon, Libya, Mali, Myanmar, Nauru, Niger, Niue, Russia, São Tomé and Príncipe, Zimbabwe, Somalia, Saint Pierre and Miquelon, Sudan, Syria, Tristan da Cunha, Turkmenistan, Ukraine, and the Central African Republic at the moment.
Right now, we ship all coins from one pledge to a single address. If you’d like to gift a coin to someone else, we recommend making a separate pledge for each recipient.
Yes, but right now they’re baked into our prices. Currently, the relevant duties for EU goods entering the U.S. are 10%. As long as they stay under 20% at the time of fulfillment, you won’t pay anything extra. If they go higher, we’ll cover part and collect the rest in the pledge manager before shipping. AlpenCrowd will never ship anything with surprise fees due on delivery.
Nope – the coins are made in Austria and not affected by tariffs on Chinese goods.
Nope – all included. EU backers get an EU invoice, no import hassle!
Apart from shipping? Nope.
Yes! It comes with a small pouch to keep it safe.
Yes! A small guide card is included. It explains the meaning of the Sun and Moon sides, how to use the coin in your readings, and a few simple rituals to get started.
38 mm (1.5 inches) in diameter and 3 mm (0.12 inches) thick.
Wood is a natural material that feels warm and connects to nature (and paper). Metal is cold—and kind of smells weird.
Not exactly — and that’s the beauty of it. Each coin is made from real wood, and the grain pattern makes every piece one of a kind.
Yes, any date that matters to you!
Not at the moment—just dates.
Right now, only zodiac signs are available.
Wipe it with a damp cloth and store it somewhere dry. If it gets wet, let it breathe so it doesn’t trap moisture.
Every coin is hand-checked before it’s sent out.
Before June 30, you can email us for a refund. For Stargazer and Wanderer coins (the non-personalized ones), we offer a full no-questions-asked refund within 14 days of delivery. Just give us a heads up (so we know whom to refund) and send us the coin back. For the Pathfinder coin, which is personalized and made to order, we’ll offer a refund or replacement if it arrives damaged or the engraving doesn’t match what you submitted.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.