What is going on? In your upgrade offer, you proposed replacing the glasses with the Music Shield Gen2. I agreed and sent you my payment confirmation directly from my BackerKit account. And what happened? Absolutely nothing. Since May 19th, you have gone completely silent and continue to ignore my emails. I'm warning everyone on this forum: these people are scammers who defrauded many of us out of a lot of money by claiming their project was a success. After 3 years of empty promises and endless complaints from your backers, you offered a replacement: the Music Shield Gen2, which turned out to be just another lie. You're making it look like you're going to send the Music Shield Gen2 as a replacement, but in reality, you’re just screwing us over again. Here is your last email: "Chamelo Support Desk May 19, 2026, 04:32 AM Hi Ruslan, Thanks for following up, and I apologize for the delay in getting back to you. I want to assure you that we are fully committed to delivering your Music Shield Gen 2. Our fulfillment team is currently experiencing slower processing times than usual due to shipping and logistics challenges. However, your order has already been prepared and is simply awaiting dispatch. We kindly ask for a little more patience, as it should be on its way very soon. I completely understand how disappointing this experience has been, and I sincerely apologize for the inconvenience caused. Since the Music Shield is lower in value than your original pledge, I’d be happy to offer a gift card for the price difference if that works for you. To proceed, could you please send us a copy or screenshot showing your total pledge amount from your BackerKit account for reference? Regards, Aira Customer Support Team' And here is your previous email, 10 April 2026 , 04:54, you officially confirmed my order and stated that you were preparing the Music Shield Gen 2 for shipment to the address I provided: @Chamelo CS ORDER #PR-2566 Thank you for your purchase! We're getting your order ready to be shipped. We will notify you when it has been sent. Order summary: Music Shield Gen 2 × 1: $260.00 Subtotal: $260.00 Order discount: -$260.00 (Custom discount) Shipping: $0.00 Total: $0.00 USD (You saved $260.00)' I replied to your letter, attaching the screenshot that verified the exact amount I had paid to back your project. And what came next? Since then, absolutely nothing. I have written multiple follow-up emails after confirming my payment with "Confirmation # 90821", but you continue to maintain total radio silence! Just admit to all of us that you lied and have no intention of shipping anything. A scammer is a scammer simply because they act like one. I distinctly remember how you even invited us to invest in your company, beautifully painting a picture of all the benefits awaiting us if we trusted you with our money. Well, from now on, I will make it my mission to expose who you really are on every possible platform, sharing exactly how you deceive the people who believed in you and invested their hard-earned money into your projects.