Ordered only Frosthaven and its add ons. Still no sign of shipping EU. Yet retailers near me got Frosthaven restock 2 months ago!

Dear co-backers, If you agree with the following below, please leave a like and a comment to make this message more visible to Cephalofair. Dear Cephalofair, I urge you, for the benefit of yourself as a company and of all 35 thousand backers, to increase the frequency of your communication during phases of fulfillment. While bi-weekly is often sufficient for sharing development of a new or improved product, it definitely is not during times in which many people are about to receive a product for which they potentially paid a lot of money. Managing expectations of that many people is never easy and you will never please everyone. However, considering you managed to crowdfund 5 million dollars, you are expected to manage expectations within the possibilities that you have or should have. Spending enough resources on communication is one of those. Many people are crying out for news, even if it were: there was a delay at this and that part of the fulfillment chain. Your current way and especially frequency of communication appears to be not sufficient, hence all those backers posting comments here on Backerkit. I am certain the influx of questions asking about fulfillment, soon to arrive or just arrived products would be a lot less here on Backerkit and in your mailbox, were you to proactively communicate more frequently. And I am sure you would want less questions to answer, hence hints like: "Please do not contact support asking where your product is until we have reported that your region has been fully delivered for the wave that you are concerned about." You are being stampeded with questions, messages and negative feedback, mostly because of your own doing. Start investing in improving. Haven games are a lot of fun, but consider that running a business like this could lead to less people being interested in buying your products. And since there is a lot of fan-made content, why spend more money on a company that does not appear to be willing to invest more in communication with the people that invest money in them? I hope for you and us all it doesn't come to that. Start improving.

I still did not receive any tracking code? What is holding up?

Just had a royal mail slip through the letterbox claiming I need to pay a £1.50 fee as the sender did not pay the full postage. No tracking info from. spiral galaxy but I'm not expecting any other Kickstarters or other campaigns so this could be it... Shame I'm having to fork out a bit more. Bad form if it is B&B

Months now with label created and still no update. The week response times for feedback and support are getting a bit

See title. I have been extremely patient and polite. I have provided that which was asked of me and told it, 'gotcha, in resolution.' And yet, I still do not have it. This is so far from professional; I can't remember the last time I had such a poor experience trying to acquire something I've already paid for, boardgames or otherwise. I am baffled as to what failure in process happens that a backer needs to consistently email (the thread is now 7 emails long!) just to get what was already paid for. Such a simple $10 thing; what is going on here? Why is this so convoluted? *Can someone please look into this?* I've backed oh so many other publisher Kickstarters/Gamefounds/Backerkits and I've never seen anything like this before.

I'm just wondering if anyone has already gotten Frosthaven or B&B in the EU. I'm in Germany, and despite promises that the delivery part should already start, I haven't received a tracking ID yet. Am I alone?

Is there any specific update about the shipment to Israel? Should I expect a delay because of the war?

I know they said some time in May, but do we have an exact day?

I keep getting updates about shipping but nothing in the status changes.

Took a lot longer than expected but it made it safely to me in Ontario Canada. Other than a slightly bent page Frosthaven arrived in perfect condition on 19/04/24. We spent half a night unpacking and organizing it and are excited to play next week.

Has the fulfillment for Buttons and Bugs been completed in the US? I backed this last year and have not received an emsil yet telling me of a shipment.

Has anyone in the UK received this yet? I’ve heard absolutely nothing about it and getting a bit concerned!

Hi, Not sure if it's worth contacting Cephalofair about this, as I read in the past they will not replace damaged boxes, is this still correct? Happy to have received my copy of Frosthaven yesterday...and even though it is sent in a reasonably strong box, there is no corner protection at all and this thing is HEAVY...postal handling is not exactly gentle, so it arrived with the majority of its corners crushed in, both outer box lid and inner box. Pretty disappointing for brand new game, and would definitively choose nicer condition one at retail if that was even an available thing in my country :D In anyone's experience, is this a pretty common occurrence? I know its "just the box" and its the game that matters, but well, some of us do care about the condition its received in and like to keep things in nice condition. Also kind of weird with all the space in the large box to place silica packet between the map board and above contents tightly packed in, resulting in ugly imprints of the silica crystals pushed into the map illustration :( And something not so negative...there appears to be a sticker sheet or two that may be corrections to rules? I can't find any information on this, if there is a run down of this could someone point me in the direction of the info? thanks!

Can someone explain to me why it was necessary to include a punch board with what looks like 20 rubble 1 hex overlay tiles?