Project Update: Fulfillment Is underway
Hello, everyone.
I’m finally able to bring you some more concrete news.
I really haven’t liked being radio silent these past few weeks. I pride myself on being open and transparent in my communication with backers, patrons, players, fans, and friends alike, so disappearing for a while (especially after telling you the books had arrived at the warehouse) has genuinely been bothering me.
The main reason is simply that I didn’t have anything concrete to add. I’ve been in regular contact with Critical Kit, but they’ve been dealing with an administrative nightmare caused by changes in regulations right in the middle of fulfillment.
On top of that, I’ve had some personal issues take quite a lot out of me over the past month. I’m getting the help I need and slowly getting back on my feet.
But I finally have news, so let’s get to it.
1. EU
A new EU packaging regulation created some significant complications for fulfillment, with the potential for both very high costs and a lot of additional administration. To avoid passing any surprise fees on to you, Critical Kit has partnered with a new fulfillment service for EU orders.
The books are being moved to them this week, and once everything is properly in motion, tracking numbers will start going out. We expect this part of the process to take roughly another week to complete.
2. USA
We have a fulfillment partner in Tennessee, and US fulfillment is now underway. As Critical Kit receives the tracking information from the US partner, it will be added to BackerKit, and you’ll receive your tracking details through there.
3. Australia, Canada, and Rest of the World
Fulfillment for Australia and Canada is expected to begin this week and continue into next week, along with the remaining international orders.
As things stand right now, we expect everything to be sorted by the end of next week.
And I do want to apologize for how long this has taken.
At one point, I genuinely hoped these books would be in your hands by the end of March. Now, as we approach the end of August, that nagging feeling of I just want people to have their books already has been weighing on me quite a bit.
This whole process has been an exercise in accepting how many parts of international manufacturing and fulfillment are simply outside my control. We’ve had to navigate unexpected regulatory changes, shifting international requirements, and a generally unstable shipping environment.
Through all of that, the priority has remained the same: getting your books to you safely, without unexpected fees or unpleasant surprises when they arrive.
I deeply appreciate how patient you’ve been throughout this process. Please know that we are working through these final steps every day, and I very much hope that when you finally have the book in your hands, you’ll feel it was worth the wait.
The good news going forward is that Critical Kit is now putting these new international fulfillment systems in place, which should make everything considerably smoother.
Thank you again for sticking with us,
Have a great week, everyone.
Take care.
—Cezar
Take care.
—Cezar
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