Frequently Asked Questions
Find answers to your questions
Project FAQ
Unfortunately, once the campaign charges your card I will be placing things into production based on the funds raised. As such I am unable to provide refunds. Ample time is given for backers to submit their surveys to receive their rewards. If I do not receive a survey response from you by the time shipping is complete, you will forfeit your pledge and your rewards. I will not fulfill or refund forfeited rewards after the posted completion date. If you receive a defective pin, a damaged pin or otherwise have an issue I am happy to exchange your pin for you! Just send me a photo of your issue and I'll be able to sort it out right away.
Shipping will be charged to you after the campaign is over during your pledge survey. This allows me to sort all you lovely people into the correct weight. That way I don't over charge you!
Ensure your pledge level qualifies for a freebie and you've met the qualifications and the freebie will automagically be added to your pledge after the campaign is over. For my campaign this means any physical tier.
Surveys will be sent out after the campaign's completion. Surveys are mandatory - this is where you will choose which rewards you want to receive and also where you will submit your shipping information. If I do not receive a survey response, I cannot send your rewards.
Select the hold my place tier and I will email you a direct link to an international etsy listing so all VAT is handled during purchase. IF you pledge both campaigns you will qualify for the freebies.
If you need anything else please reach out to [email protected].
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.