Frequently Asked Questions
Find answers to your questions
Project FAQ
BackerKit is a project platform like Kickstarter or Indiegogo. Many creators have ideas , projects, and creations they would love to bring to life and share with the world- crowd funding is a way to fund upfront costs like manufacturing while backers in turn get a discounted price and access to exclusive goodies. Being able to say you were the reason why a project came to life is an amazing feat. Each campaign will have pledges, where you can pledge a certain amount of money and get goodies in return.
You will only be charged if the campaign is successful (hits goal amount), if it is not you don't get charged at all Once the campaign has ended, and if the funding is reached, creators will prepare surveys for shipping and begin packing all of their orders, shipping them all over the world.
We will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable. The survey will be sent to the email address we have on file with your pledge. Any additional payment will be charged when you complete your survey and confirm your order.
Cancellations and Refunds: You can cancel up until the end of the campaign. As long as the campaign is still live, you may drop out of the campaign anytime you wish. Once the campaign has ended though, all payments are accounted for and processed and will begin to the next stage of production. There will be no refunds or cancellations after the campaign has ended.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.