Frequently Asked Questions
Find answers to your questions
Project FAQ
Answers to most of your questions should be found on the campaign page or in this FAQ page. If you read all of that and still have questions, please email us at [email protected]
To be transparent, we haven't finished the design for any of our merchandise. Part of what you are funding is the payment of artists to design sweet merch that you will love. The focus of our efforts is on making the TV show as excellent as possible.
Throughout the campaign, you can change your Pledge Level however you like. Once the campaign has ended, we will not be able to provide refunds.
We have not included the price of shipping on any of our Pledge Levels. Shipping rates change all the time, and we really can't predict what shipping costs will be when we package your items and send them out. Because of this, we will charge for shipping through the Pledge Manager after the campaign has successfully funded.
Unfortunately, due to the current political climate in the United States of America and how that is impacting things like tariffs and international shipping, we cannot at this time guarantee shipping outside the United States. If you live outside the US and would like to back at a level that has physical rewards, email us and we will see if we can figure something out with you. Like we stated on the campaign page, you will have to pay for shipping in the Pledge Manager after the campaign successfully funds.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.