After all this time and a lot of questions from me, I am still waiting for the playmat. Communication is as bad as ever and I don’t get answers. On May 5 I was being told, the shipment “was turned away from the office and not sent out”, whatever this is supposed to mean. No reason provided. Never heard of something like this but I’m not from the US so things might just work differently there, who knows. On May 20 and after two more inquiries by mail, I was being told they would get a new shipping label with tracking and it would be sent out again—but no tracking information was provided. I reached out again on June 22 to give the international delivery enough time, asking for the whereabouts and mentioning that no tracking information has been provided. They promised to check at the post office and get back to me the next day. In the two weeks since then, I haven’t heard from them and tried chasing them by mail. All no responses. I have never experienced a business acting and behaving in such a way, again and again promising updates and then just ghosting people while also not being able to act on these promises. Beyond frustrating.