All pledges that have completed the survey on-time have been shipped!
If you haven't gotten a tracking number yet, please check to see if you've completed the survey, verified your address, and if your preferred payment method was successfully charged. If you've done all of the above, please email [email protected] with your BackerKit username so we can help you get your package on the way.
Thank you all so much for the support for Banana Skonk and Frogwhale! Perhaps Lorge version of Frogwhale coming soon..?
If you've ordered a collectible figurine, you might notice there's 2 separate tracking numbers! We made a mistake with the tracking number upload and you'll want to click on the tracking number that starts with 9400, NOT the one with 396!
We're wrapping up the collectible figurine orders and those tracking numbers (starting with 9400) will be updated later this week!
We've finally packed up most of the the rewards and have delivered them to the post office, so they should start arriving to you guys this upcoming week!
That being said, if you ordered one of the figurines, your rewards have not been sent out yet since I'm still working on finishing the last few batches of bananaskonks. All the figurines should be done this week and we'll be able to get your rewards shipped early next week.
I hope you all enjoy your bananaskonks and frogwhales when they arrive to you! Please tag me on instagram (@official_derptiles) if you share stories or post about them!
The time has come! Frogwhale and Banana Skonk plushies have arrived and so far things are looking great. We're super excited to get started shipping all of the plushies as soon as this upcoming weekend!
Before I ship these out though, I still need to lock the Backer surveys! If you have any last minute changes (such as changing add-ons or updating shipping address and payment methods), please check your survey and have that updated by the end of Wednesday (11:59pm PST), October 23! Once the deadline passes, the surveys will be locked and you'll no longer be able to change your survey responses.
Once the surveys are locked, your payment method will be charged on Thursday, Oct 24 for shipping or any add-ons you may have gotten!
If you're having technical issues with your survey, please follow the steps here to contact the BackerKit support team: https://help.backerkit.com/article/552-how-do-i-contact-backer-support
