Frequently Asked Questions
Find answers to your questions
Project FAQ
Enamel Pins have a lot of manual steps in the manufacturing process, therefore the majority of enamel pins does not come out truly flawless in some way or another. For this reason, pin makers carefully inspect each pin and decide how good the quality of each pin is. Different pin makers have different ways of grading them - you can read mine on my website: https://doombloomart.com/blogs/news/enamel-pin-grading
Yes! You have the opportunity to pick up my previous pins too if you missed them. They will be add ons *after* the campaign during checkout. You will get them at their original campaign price but without the bulk deals.
Cross-Collaboration is a feature on Backerkit where two projects are linked, and if you back both projects then Backerkit automatically adds an item to your pledge for free. We (Mad Child Soul and I) will do the rest for you! Each of us will include their part of the freebie in their mail.
If you think the pin you want is not going to be unlocked by the end of the campaign, you can cancel or change your pledge.
You will not be charged and no product will be made (for now!).
No. Shipping is charged extra when the campaign ends. It's a flat fee for all countries: Germany: 4€ Europe: 7€ Rest of the world: 10€ This is valid no matter the amount of pins you buy.
If you believe that you received a subpar quality pin, please reach out to me. I do my best to weed out the faulty ones, but mistakes happen. Note that some flaws are expected and normal, due to enamel pins being made by hand mostly. Here's an overview of my grading system: https://doombloomart.com/blogs/news/enamel-pin-grading
The pins will be available for purchase after the campaign - if you message me during the campaign that you want to back them but can't use BK, I can sell them to you for the BK prices after they arrive (regular sales price will be higher). Just contact me ([email protected] or in my DMs on social media) and we can figure out a way to get the pins to you! Note that there are countries that I am not allowed to ship to, but for most countries in the world it's not a problem.
Please contact me at [email protected] and we will find an agreement!
If you receive a tracking number starting with something like "LF", it is a DHL tracking number and you can go to dhl.de or your countries' equivalent to track the order. If you receive a tracking number that is a very long string of numbers, it's a Transglobal Express (most US customers except for certain states) tracking number and you can track it via USPS.
I generally recommend you to film the unboxing process so there's transparency on what shape the order arrived in! If your parcel is visibly damaged from the outside, the carrier may be responsible for the damage and then I can send you replacement. If your order arrived in bad shape due to my fault I will also send replacement right away. Please contact me right away if any of these happen! What I will not cover is damages that are reported late because it is difficult to tell what went wrong and if it may be the buyer's fault.
It can take a few days before tracking numbers start to move initially - because the shipping method I use is only scanned for the first time in the sorting center and not upon drop off. If you experience that your tracking number is stuck for longer than a week after the first scan, please contact me and I will forward your issue to the shipping carriers. Please note that you HAVE to contact me as soon as possible when that happens because insurance expires 30 days after the last scan.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.