Frequently Asked Questions
Find answers to your questions
Project FAQ
Backers that pledge in the first 48 hours of the project's launch are known as Early Birds. These backers will get a freebie 3 inch Gingerbread Chick vinyl sticker automatically added to their rewards. For more information, see the Add-ons and Incentives section in the Project Story.
Yes! If you've backed any previous project of ours, you'll get a freebie 3 inch Gingerbread Dragon sticker added to your rewards!
Back this campaign and the Pin & Tonic Holiday Party campaign before both campaigns end to qualify for our special cross-collab incentives (2 free mystery pins). Note, group/cross-collab incentives will be offered only during live campaigns (not to pre-order store backers).
You can cancel your pledge at any time while the project is live. BackerKit only charges credit cards once the project has ended and the goal has been reached. However, if for any reason you need a refund after your card has been charged, let us know with an email at [email protected]. We'll do the best we can to accommodate your needs, but if a refund is in order, you will receive a full refund, minus any fees that have been charged during pledge processing.
If you have any questions and want to speak to us directly, you can send us an email at [email protected] .
Because all of the products available for the campaign are ready to ship, orders will be sent around early to mid December.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.