Question 1

What is your return policy?

Accepted Answer

Returns and exchanges are not accepted. But please contact us if you have problems with your order.

Question 2

How to contact Elm Tree Studio

Accepted Answer

For any questions, you can contact me by email at help@elmtree.studio, or you can reach me on Instagram at @elmtree.studio

Question 3

Do you offer wholesale pricing?

Accepted Answer

If you're a retailer looking to support this project, contact us. We'd be happy to work with you.

Question 4

Shipping & Imports

Accepted Answer

Please Note: Shipping is not included in the price listing. Backers outside of the US are responsible for any and all customs fees, import taxes, VAT, GST, or other additional costs associated with importing goods into their country and those costs are NOT included in their pledge or shipping cost.

Question 5

Do you ship to the EU?

Accepted Answer

Unfortunately, I am unable to offer shipping to the EU at this time.

Due to the new General Product Safety Regulation (GPSR) requirements, small businesses like mine face significant challenges in complying with these new safety and documentation standards. This includes increased costs and administrative work that are difficult to manage at my scale.

I am exploring ways to comply with the GPSR and hope to offer EU shipping in the future. Please stay connected via social media or my newsletter for updates.

Question 6

Pay Over time option

Accepted Answer

How It Works. Pay Over Time allows backers to split pledges of $150 or more (before shipping and tax) into four interest-free, automated monthly installments, no additional charges. These installments will begin as soon as the campaign ends and will need to be completed before filling out the survey. They are not refundable.

Question 7

When will I be charged for my pledge?

Accepted Answer

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the market ends. And a second time after you finish the survey for your selections, the shipping, and any additional items you have added.

Question 8

What are Freebies?

Accepted Answer

Freebies are bonus items included as part of campaign milestones or special promotions.

As a small business, I typically create these from overstock, planned production runs, or items I can produce manually alongside the campaign. They’re meant to be a thank-you gift and added surprise, not a guaranteed product selection.

Because production and funding are carefully planned in advance, freebies are fixed and cannot be swapped or customized.

That said, they often make wonderful gifts or trade pieces within the community ✨

Question 9

New Packaging Method

Accepted Answer

To reduce waste, we will now package pins in individual protective baggies without backing cards. They will be placed inside a reusable pouch for safe shipping, and as a nice bonus.

Question 10

What are Pre-Launch Reserves?

Accepted Answer

How does it work? The process follows three stages:
1- Creators offer a reservation reward on the Pre-launch Page (for example, a $5 reservation to secure a free bonus item).
2-Supporters follow the project, then pay a modest amount to reserve their special perk.
3-At launch, reserving supporters return to pledge, with their reward automatically added to their checkout cart.

Where can we do our Reserve?
Your reservation offer appears on the Pre-launch Page as a Reserve your spot callout — but only to backers who have already followed the project. So make sure to follow first; the reservation prompt surfaces automatically.

Why Are We Asking for a $5 Reservation? 
It helps us forecast demand and production more accurately before we launch, as well as help fund the campaign. This means less risk for us and more exclusive bonus opportunities for you!

What are we getting with our reserve?
For this campaign, you will receive the Circle Punica Study Pin as your reward for your early support.

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