Evil Hat Productions
CREATOR
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10+ projects backed in 2023
14 days ago
Project Update: PODs temporarily paused, 2E
Hello friends,
Despite the fact that we spent several weeks adjusting our files and commissioning a whole new set of proofs, yesterday the EU/UK print partners for DriveThruRPG again started cancelling parts of POD orders for Designers & Dragons Origins.
After notifying DTRPG of the situation, they chose to cancel all the books in the existing orders and issue complete refunds. The PODs will be unavailable until an actual, fully-vetted fix (that includes delivery to the UK/EU) is in place.
We're very, very sorry about the canceled orders. We understand that it's frustrating for you. It's equally frustrating for us. We were assured the issue had been fixed. Obviously, it was not.
We will keep everyone posted when we do arrive at a solution but it may take some time because we want this thoroughly sorted out before we activate the PODs again.
Again, we apologize for the disappointment, irritation, and inconvenience. We're working on your behalf to get this resolved. We'll let you know when it's been addressed to our satisfaction.
Despite the fact that we spent several weeks adjusting our files and commissioning a whole new set of proofs, yesterday the EU/UK print partners for DriveThruRPG again started cancelling parts of POD orders for Designers & Dragons Origins.
After notifying DTRPG of the situation, they chose to cancel all the books in the existing orders and issue complete refunds. The PODs will be unavailable until an actual, fully-vetted fix (that includes delivery to the UK/EU) is in place.
We're very, very sorry about the canceled orders. We understand that it's frustrating for you. It's equally frustrating for us. We were assured the issue had been fixed. Obviously, it was not.
We will keep everyone posted when we do arrive at a solution but it may take some time because we want this thoroughly sorted out before we activate the PODs again.
Again, we apologize for the disappointment, irritation, and inconvenience. We're working on your behalf to get this resolved. We'll let you know when it's been addressed to our satisfaction.
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