Hello!

Thank you for all of the input over the last week. We have been working with the BackerKit team to resolve a the issues that have been brought to our attention. Here are the solutions they have helped us with!

Backers that have selected Pay Over Time will not receive their survey until all of their payments are complete. Thank you to the backers that let us know that they had completed their payments but did not receive surveys. We worked with BackerKit and apparently they have to manually run a chore to"refresh" those backers into the mega pledge manager and that had not been done in their review. It has since been done and we can confirm that all backers that have all payments complete as of last Friday should have received their survey this week!

All Pay Over Time payments should be completed by October 6th. After that our BackerKit rep will run the chore again to refresh these backers so they can receive their surveys as well, which will take about a week.  BackerKit did not clearly communicate to us that the surveys could not all be sent until all Pay Over Time funds had been collected. (This is only our 2nd project using this feature and for the last project we opened the Pledge Manager Survey after 4 months of the campaign ending.) All surveys will be sent by mid October, therefore we are pushing back the lock order date to October 16th.  Most backers will have answered their surveys by this time and even if you have not answered it, you will not be affected by them locking, as an incomplete survey cannot be locked. We cannot wait too long into October to lock orders because we need to prepare for the early fulfillment of the OSE Referee's and Player's 2026 Printing Books to the backers in those pledge tiers.

Please make sure that if you are not accessing your survey via the email invite, that you are selecting "Old-School Essentials Month" Pledge Manager Survey. This is the group shipping survey and includes the Pledge Manager Surveys for the following projects:
 

All digital backers that received the physical Early Bird Old-School Essentials Demonic Grimoire - Hell Realm Postcards Set or Old-School Essentials Demonic Grimoire - Monster Deck Foil Booster Pack as a reward for backing Demonic Grimoire + 6 OSE Month projects, those two physical items have been removed from your carts and replaced with the digital versions.

If you are a digital backer that would like to pay the shipping to receive the physical version of the reward despite being a digital tier, we are happy to add it back in for you if you reach out to us at [email protected] or to BackerKit Support.

If you are a digital backer that paid $6.66 for the exclusive pre-launch reservation Old-School Essentials Demonic Grimoire - Limited Edition Demonic Grimoire Monster Deck then the shipping amount you are seeing is the shipping price for that physical item you purchased before the campaign began.  

If you need assistance with your pledge or need to report any issues, please don’t hesitate to reach out to us at [email protected] or to BackerKit Support for any questions or assistance. 

Exalted Funeral Customer Support has been receiving a very large number of requests this week so it may take a little longer than normal to get back to you, but we are working through the requests and we will get back to you as soon as possible. We want to make sure every backer is taken care of.

Thank you so much!

The EF Crew and Necrotic Gnome