Once our Crowdfunding ends, you will receive a receipt for your chosen Crowdfunding pledge; we encourage you to check this to ensure your pledge has gone through successfully. Please note that we won’t be fulfilling failed customer pledges so it is important that you check this so you get all of your goodies when it comes to fulfilment time! BACKERKIT SURVEYS (SHIPPING & ADD ONS) Upon receiving your successful receipt from Kickstarter, this will now mean that your pledge has gone through and you can relax knowing that your products will be accounted for during manufacturing. However! Your steps do not end here… we will be sending out your BackerKit Pledge Manager Survey where you can select additional add-ons! It is through these surveys that we will also charge shipping. Please note, your Kickstarter pledge receipt will say $0.00 shipping as we don’t charge that fee through Kickstarter. So all shipping related costs will come in the BackerKit survey section.

If the 48 hour bonus graphic was visible when you backed and you're getting a physical tier you will receive the 48 hour bonus

Setting stretch-goals gives us the opportunity to build on the already awesome content that awaits, whilst also allowing us the chance to give back to our community. As some stretch goals come at a greater expense than others, this means that not all of these can come as a free addition. More information is provided in each of the Stretch Goal updates.

There are two ways to get add-ons! Either add them to your pledge through BackerKit Crowdfunding when selecting your reward or via BackerKit Pledge Manager after the campaign closes.

We ship almost everywhere in the world, however unfortunately due to import laws, customs or postal situations, several countries make it impossible for us to ship to them. In light of this, we are unable to ship to the below countries: Russia Ukraine Israel Iran Belarus Moldova Faroe Islands Virgin Islands Guam Seychelles Falkland Islands In addition, we cannot ship to any APO, FPO, DPO or PO box addresses. Certain countries will be liable for additional customs charges. These countries include: Brazil South Africa Chile Argentina Mexico US

We don’t charge shipping during the crowdfunding; shipping costs will be charged via BackerKit once surveys have been sent and dimensions/weights have been confirmed. The estimated shipping costs on the Shipping Graphic of the Campaign page are based on current size, weight and volume estimates of the products listed within each pledge tier and are subject to change. We aim to give the most close to accurate shipping prices as possible and don’t anticipate for confirmed shipping prices to stray far from this, however we appreciate everyone’s understanding that the global shipping industry is constantly changing. Some of our products are still in the prototyping phase, which means as soon as their available weights and dimensions are available, the shipping price will be entered into your BackerKit survey. We design and manufacture our products internationally and will always aim to keep shipping prices as low as possible for our backers.

Please note that costs outlined on the Shipping Graphic are Ex VAT. VAT for our EU and UK backers will be charged as part of the BackerKit survey. Make sure you stay tuned in the BackerKit updates for more details on VAT as the campaign progresses.

The process of changing addresses once you’ve submitted your pledge will be dependent on where in the production and fulfilment process we are. We’d encourage all backers to use an address (if possible to the individual) that you’re as certain you can be, will be secure in 12 months time.

All charges will be placed in United States Dollar (USD) and converted by your bank.

These general FAQs aim to answer the most common questions we receive, however we understand that not all answers may fit in here! If you have any questions beyond this FAQ, please send us a message via the Kickstarter inbox or send us an email to [email protected]

BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.

If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.

Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.

1. Select a pledge level with the reward(s) you would like to receive
2. Select any add-ons
3. Confirm your pledge!

• You are charged only if the campaign meets its funding goal.
• Charges happen when the campaign ends, not when you pledge.

After the campaign ends, you'll receive a survey to pay for any applicable shipping fees, calculated based on your shipping address.

Pay Over Time allows you to split your pledge into multiple payments over a set period. Your card will be charged according to the payment schedule (four monthly payments). Only available for projects that enable this feature. Learn More »

Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.

You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.

Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.

For specific questions about your pledge or the project, you can view the Project FAQ below, search for your answer within the project, or send a message to the BackerKit Support Team or to the project creator.