BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
Do you have previous samples of your work?
Yes, I do! Head to http://www.handmadebytenille.com.au to see some of the other pin styles I have had funded in the past.
Will pins be available after the BackerKit project?
There will be a limited number of pins left, however these will return to retail price which in Australia stores sell them as $19.99 AUD!
Will add-on products be available after the BackerKit project?
No. They are exclusive items to the project. So please, if you do want an add-on make sure that you add it during the pledge time!
What happens after the Project?
After the project, backers will be sent a survey. You have a MAXIMUM 2 calendar weeks to fill out the survey and get it back to me. This ensures that I get the right amount of pins and other items. If you have not filled out the survey in this time, you'll be contacted within the week after and if there is still no response, then your pledge will be used as a donation to the project.
My package hasn't arrived yet, but I know it has been sent. What do I do?
If it seems like an abnormal amount of time has passed since you were sent tracking, get in contact with me via email/message. We can investigate this together!
My parcel is lost in transit. What do I do?
If it is a tracked parcel and is lost we will need to complete a form with the carrier and I'll be reimbursed for the package. I will then send you out the new package. I will be getting a few extra pins in case of this, however, it cannot be guaranteed that I will have the exact pins you are after, so if this happens, please accept my apology as it is out of my hands.
My parcel got lost because I gave the wrong information or it was stolen. What do I do?
Unfortunately, if you have provided me with details that are incorrect or asked for it to be shipped to an un-secure location, then that is at your own risk. These parcels are not replaced, so please ensure you have provided me with correct information when filling out your survey.
Will items be available after the project?
There might be some pins available after the project on my web store: http://www.handmadebytenille.com.au/shop However, both the pins and the postage will be more expensive to cover the platform fees, so it is cheaper to get it through the BackerKit Project. Additional items like the add-ons which may include totes, t-shirts and other various items WILL NOT be available after. They are exclusive for this Project!
The pin I wanted hasn't been unlocked. What do I do?
Pledge! If you pledge and spread the word the chances are that we will unlock that pin. So get your family and friends involved. Example, if you do pledge for 8 pins, and we only unlock 6 - you will be able to choose pins from my previous projects.