Updates

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PROJECT UPDATE
HoloRaindrops
CREATOR
🧙
7 days ago

Project Update: Shipping complete! Thank you!

Hey friends!

Today I come bearing exciting news - all confirmed orders for The Dark Wood have been shipped! around ~60 or so of them are still in my office waiting to be dropped off or picked up, but after that, everything will be sent off and completed!

Cross-collab pin

As stated on the survey, BOTH Jeoseung Saja cross-collab pins will be sent with your Psychopomps order. Your order from The Dark Wood will not contain your cross-collab pin.

Unshipped rewards

If you have not received a tracking code for your package, it is either becuase you did not submit your survey, or your shipping payment failed. If you want to receive your rewards, please complete your survey and/or correct your errored payments within the next week.

Closing the project

As usual, I will be closing this project 1 week from today on June 4th. Any backers who have not completed their survey or fixed their payments by then will not receive their rewards. Any payments already made will be considered a donation to the campaign and will not be refunded.

As a reminder, backers who fail to pay for their rewards for 3 consecutive campaigns will be banned from pledging to my future projects.

Contact info

If you experience any issues with your order, you can contact me at [email protected]. Please allow up to 2 weeks for domestic shipments to arrive and up to 2 months for international orders to arrive before asking about your package. 

If you experience issues with your package delivery, it would be in your best interest to contact your local post office. Once your package is out of my hands, I have no control over it, and I won't be able to do anything about it.

Thank you!

As always, it was a delight making these pins for you and thank you SO MUCH for your support!

If you're interested, my Basic Witch Ita Bag campaign still has 5 days left to pledge! In addition to the bag I've created, there are also a whopping 23 new pins to collect!



Thanks, and catch you in the next one!

Cheers,
Rain
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PROJECT UPDATE
HoloRaindrops
CREATOR
🧙
about 1 month ago

Project Update: Done grading - locking addresses + shipping soon!

Hey friends!

Great news - I locked in and finished grading ALL the pins today, and gotta say this was probably the most unproblematic batch of pins I've gotten from this manu, they all turned out really great!

With grading complete, I've started the process of locking shipping addresses to prepare to start shipping! This is your last chance to fix your errored payments before I start shipping. Reminder: If you don't fix your errored payments by the time I'm done shipping orders out, your order will not be fulfilled or refunded.

You have 48 hours to make any changes to your shipping address if you have moved recently. If you do not update your address and the package is sent to the incorrect location, you will have to re-pay for shipping if you want me to re-send it to the correct address.

My previous estimate for getting everything shipped out before May 12 was a bit too optimistic, I think - but I'm confident I can easily get all the packages out by the end of May. Thank you for being patient!

If you have any other questions or concerns, please let me know in the comments or by contacting me at [email protected] :)

If all goes according to plan, the next time you hear from me will be when I'm finished shipping!

Next Campaign

Another reminder that I'm launching my first ita bag campaign with matching pins a week from tomorrow, on May 12! I'm so excited to launch this ita bag - I've been working on prototyping it for the last year! Even if you're not interested in the bag itself, there are a bunch of new pin designs that will be up for preorder as well!



You can read more and sign up for notifications here: Basic Witch Ita Bag

Thanks as always for your patience, I know I had to stretch the timeline on this campaign a bit and your patience and kindness is always deeply appreciated. 🙏

Cheers,
Rain
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PROJECT UPDATE
HoloRaindrops
CREATOR
🧙
about 2 months ago

Project Update: THE PINS ARE HERE!! Charging cards!

Hey all!

As is the way of things, as soon as I complained about something, it fixed itself: the pins finally arrived yesterday! At first glance, they're looking beautiful!

I've gone through and updated all the weights for them and they were actually a lot lighter than I had estimated, so it's possible the shipping fee you originally saw on your order might have gone down a bit. 🤭

With that finally being taken care of, I'm finally going to charge cards for shipping & add-ons. I am going to start the process of charging cards today after sending this update.

Once I start the process, you will receive a 48-hour warning for your card being charged. This means your card will be charged in 2 days, on April 16th.

Please try to make sure you have the funds available for the charge to go through. If your card fails at this stage, I won't be able to send your pins.

You will still have between now and when I finish shipping orders out to fix your payment, but if you do not fix it by the time I'm done shipping, your original pledge will be considered a donation and will not be refunded.

Next steps

Meanwhile, I will begin grading pins when I can. I am currently in the process of setting up and advertising my next campaign, which is launching next month on May 12. I'll be doing my best to juggle that with grading pins as fast as I can.

Once I am done grading, I will lock addresses, which is another 48-hour warning from when I start the process. I'm aiming to be done grading by the end of April so I can start shipping in May. I'd love to be done shipping everything out before my next campaign launches May 12, but if not by then, I will try to be done by the end of May.

UK Backers

I will be messaging you with your custom Etsy links after all the pins have been graded and I start shipping. Please continue holding tight, I really appreciate your patience! 💖

That's all for now. The next time you hear from me will be when I'm done grading the pins and I'm ready to lock addresses. Thank you for all your patience!

Cheers,
Rain
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PROJECT UPDATE
HoloRaindrops
CREATOR
🧙
about 2 months ago

Project Update: Some of the pins are here!

Hello all!

I was hoping to wait to make my next update until I had all the pins, however, my manufacturer used a different shipping company this time and they're taking way longer than usual with more delays than normal :(

I did however receive 1 box so far. I'm very confused as to why my shipment got split up by the shipping brokerage like this, but alas. It is out of my control.

The other 4 boxes of pins have been delayed and are still stuck overseas. 😓I'm pretty unhappy about it, and honestly so is my manu and they've assured me they won't be using this shipping company again in the future.

I apologize that this campaign is taking so long. I was hoping to be done grading and working on shipping packages out by now, and I am unhappy with all these delays. I really appreciate you all being patient with this. I want to get these pins out to you ASAP.

In better news, the pins that I DID receive at first glance look good, and I'm excited for you to see them in real life!

Q: When will my card get charged?

Once I finally receive the rest of the pins, I will be weighing each design so I can get more accurate shipping costs for all backers' orders.

After I make those adjustments, I will start the process of charging cards. You will get notified with a 48-hour warning so you can make sure you have the funds available on your payment method before getting charged.

I estimate that I will be charging cards in mid-late April. I will not have an exact date until I get more information about the delivery window for the rest of the pins. Once I do, I'll send out a date through another update.

***Please make sure you have the funds available on your payment method before the charge goes through. If your payment fails at this stage, you will not receive your order, even if your initial pledge went through, so please please PLEASE pay attention and make sure your payments go through at this stage.***


Thanks again for being patient with me throughout this campaign! 🙏

Cheers,
Rain
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PROJECT UPDATE
HoloRaindrops
CREATOR
🧙
3 months ago

Project Update: Pin sample photos!

Hey friends!

FINALLY, after a couple months of back-and-forth with my manufacturer, I have half-complete sample photos of the pins for you guys!

Please keep in mind: these are half-complete, which means they were just used to check enamel color accuracy and don't have any of the correct plating colors, pendant attachments, or screenprinting layers. 

Full size pins:


I thought i'd include a photo of the back of the Rumpelstiltskin pin because the manu and I had to do quite a bit of thinking to figure out how to get the spinning part to work while also allowing 3 pin posts.

Small pins:


Note about the Poison Apple Skull:
to get the desired effect I wanted with the metal on this pin, it had to be made as a pin with 3 levels instead of the typical 2. This meant that the lowest fill level with the dark red under the cheek bones has to be done with soft enamel since the polishing machines can't reach that area to polish down hard enamel. I think it looks really cool still, but if it bothers you, email me at [email protected] and I'll help you change your selection on the survey.

Next step: Mass production

Now that these samples have all been approved, the pins have FINALLY moved on to mass production! 🎉

I deeply apologize at how long this has taken. Between all the back-and-forth with the manufacturer making small edits, adjustments, and fixing mistakes, it just took a lot longer than usual this time to get them to this point. Paired with the 3+ week long holiday during Feburary for the Chinese holiday, it really caused delays. Thank you so much for your patience!

Charging cards for shipping & add-ons

For this campaign, I was experimenting with waiting to charge cards for shipping until farther along in the process. The intention behind this was to wait until I had the pins in-hand to weigh them so I can get more accurate shipping costs to you all.

I still intend to wait until I've received the pins to charge the majority of backers' cards, however, if you want me to charge yours now, I can accommodate you - send an email to [email protected] and let me know your BackerKit email so I can find your pledge and charge your card.

On that note - do you prefer my previous way of doing it where I charged cards shortly after locking surveys, or do you like it better doing it this way where I wait until later on in the fulfillment timeline? Feel free to let me know your thoughts below. :)

Thanks for reading!

Cheers,
Rain
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