Hiya, happy February 💖

We're still reeling from how fast January happened, but we wanted to send a couple of reminders before the Lunar New Year! 🧧

 

To make sure we are on schedule for a delivery in summer 2024, we will be closing the pledge manager surveys next Monday, Feb 12, 2024. This means it will be locked and you will no longer be able to make changes to your order. Late pledges are also closing soon, so this is your last chance to make a pledge or add any last minute add-ons!

Most cards should have charged after the first survey completion, but if that was not the case for you, we will be charging cards for any remaining balances shortly after closing the survey. If there is still a remaining balance on your order after Feb 12th due to either a card error or missing payment information, your order will not be processed. Please make sure your payment was processed correctly by checking through this link: https://moonrollers-and-darkmatter-a-moonrakers-experience.backerkit.com/backer/review 

To access the Add-Ons, you can navigate to the "Review" page in the survey manager and click the "Edit Add-Ons" button at the very bottom of the page. You will also still be able to edit your shipping information up until we finalize addresses shortly before we start shipping. To do so, you will need to use the "Edit Shipping Info" button.

"Closing" the pledge manager means we are preparing to place our production order and can no longer accept new orders. We take into account all pledges already made, but incomplete pledges on BackerKit will no longer be able to add new items. Feb 12th is the last day that you're guaranteed to be able to add new things to your pledge.

If you need help completing your survey or adjusting your order, please do not hesitate to reach out to us at [email protected] using the subject line "Moonrollers Pledge Manager Support"

Have a great weekend and we wish everybody who celebrates the Lunar New Year great fortune, health, and lucky (dice) rolls! 🐲