Frequently Asked Questions
Find answers to your questions
Project FAQ
Yes* *Buyers are responsible for any applicable VAT or import fees when their items arrive in their country. Thank you for your understanding.
Yes! You can update your survey responses anytime by logging into your BackerKit account. This includes changes to your pledge level, add-ons, and shipping address. Addresses will be locked closer to the shipping date: usually about a month or two before rewards are sent out.
It is fully dependent on if the campaign gets funded. The more stretch goals we unlock, the higher the likelihood of overstock being purchased to be put on sale later.
If they've been unlocked, yes! Please note that any items that are locked are unfortunately unable to be produced.
I will be the sole shipper for this project! I will utilize a combination of USPS, Fedex, or UPS depending on what is cheaper and safer for both me and the customer depending on shipping costs. Please note that I am a single-person project with a full-time day job, so I have accounted for this by giving myself ample time to ship.
You are completely free to edit, change, and cancel your pledge during the campaign. Once charges go through, refunds will be looked at as a case-by-case basis. All Chuuloos (minus Backer's choice) will have at least a prototype by the end of the campaign. Surveys will not close until all Chuuloos have been finalized. I want you to be happy with your choice and your Chuuloo! If for whatever reason you are unhappy, please email [email protected] and I will look into it for you. Please be aware that I am a one-person project owner- and most funds for this campaign will go directly towards producing the plushies.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.