Updates

 Hello everyone;

This update is copy pasted across a lot of open campaigns, sorry if you get spammed all at once. And some of it won't be relevant to every campaign, I do have updates for each but it'll have to be next month, we're very busy with this latest shenanigans -_-. ALL currently open campaigns have their pins on order though, everything is moving forward at least.

Sorry this update is a bit late. The last few weeks have been rough - my assistant and I both got Covid. I can't do any physical packing without her help and she ended up with a nasty cough that lingered for ages. Then we lost a close friend of ours very suddenly. Its been very difficult.

Today we got notice that EU shipping regs are changing again. Once more charges are going up MASSIVELY. They're moving to a £5 handling fee per item code. So that's one fee for enamel pins, one fee for stickers, one fee for notebooks, etc. A large mixed order can easily stack up a £20+ handling fee which is insane, which is on top of the shipping fees themselves. And then there's also new paperwork requirements that we're not sure our manufacturer can fulfil. 

Changes are coming into place from Nov 1st. We've dropped everything else to fulfil as many EU orders as we possibly can before then. Unfortunately the Curiosity Shop pins aren't here yet (although they are on order now). Tarot orders are going to be fulfilled without cards for now, since sending a single pack of cards later on will be much cheaper anyway. If that's you, you should just have gotten an email warning we're charging your shipping soon. We'll be sending orders out as soon as your shipping payment is processed to your card, you won't be charged again to ship the cards later on, we'll cover that.

Unless something stupid happens, we intend to have all EU orders fulfilled for Midnight Ocean, Mythical Garden and the Summer Sale before the new regs come into place. If you have multiple orders across these three campaigns (but no others), we might be able to combine your orders for lower fees; you'd need to email us within the next three days. Unfortunately we don't have all the products needed for the other open campaigns yet. We do have a couple of bounced pledges and shipping charges for the EU on those campaigns. I totally understand if you can't afford to clear it right now, just please know this might be the last chance to. 

While we pride ourselves on continuing to ship worldwide, we might have to cease shipping to the EU after this if we can't find a way to fulfil the paperwork obligations. If that's the case, and you have an open order, you will be refunded in full. We will be leaving the option open to back future campaigns, with the warning that if it comes to shipping time and nothing's changed, then you will have your pledge cancelled and refunded automatically. That's because it changes so often, there IS a chance it'll be fine, or something will be in place, by the time it comes to fulfilment. Just please know there's a risk of cancellation; but you won't lose any money.

Our advice is that if you do choose to support us anyway, keep the number of different items to a minimum. We'll make sure that either freebies aren't included, OR we'll send along something that matches a code you already ordered. 

Unfortunately this is all very much out of our hands.  

Hey everyone ~

I guess I jinxed myself in the last update.

Unfortunately, both me and my assistant have caught Covid from somewhere. I'm gonna be out for the count for a week or two, Covid always kicks my ass and I'm super prone to pneumonia so I really have to take it easy, plus I can't do anything while my assistant is off sick.

I'll be back on it asap. All of the highest priority requests were sent out last week so those should be with you already, or in the next couple of days. Second priority were started but not finished.

Back soon. 

Hello;

Just a quick one to say;
Packages are going out. There was a bit of a delay while I was sick, but my assistant has been prepping in the background.

If you marked yourself for asap shipping, your order should be with you in the next week or two unless Royal Mail buggers it up. 

Amber shipping should be there in a month or less, hopefully.

The slowest might be a bit longer, mostly due to our drop off point not wanting to accept many packages at once. 

You can change band at any time, just drop a comment here if you've changed your mind. 

Otherwise, I hate to do it but we do have some outstanding pledges that weren't paid. And strangely some that were but haven't done their surveys. You've paid for your goods please come back and tell me where to send them T_T. 

I think that's it though. If you have any issues with your order please let us know and hopefully, we won't need extra updates!

Hello ~

Smoke tests are out! Surveys should be going live tomorrow, all going well. This one was a beast to set up, so sorry for the delay. We did end up listing everything we still have in stock in the add-on store, so if there's anything you missed you can find it there. The survey store is not as well organised so I recommend ctrl+f for the campaign or product type you're looking for, but I did try my best. 

We will start charging cards and locking orders next Monday (17th) so we can start shipping out right away. There won't be a warning email this time. Everything's ready to ship so we're getting to it as fast as possible. Make sure you're happy with your order and let us know if you need to change your address right away. Try to do your survey at your earliest convenience, we'll just keep charging/locking automatically as they come in.

That's it for now, drop us a message if you spot any mistakes please, it was a bit of a slog.

Thanks ~

HEY BEEEEES ~

Okay I grabbed a couple of pictures but they're a bit rough, sorry. I packed up my light box to make space for this big shipping endeavour. 

There are tiny fish sequins in there but you can only really see them when you move them around. The glitter is holographic not pink/orange, its just catching the light here. Its in different sizes and blue colourshift as well as the holo effect. They are impossible to photograph true to life, haha. They're very pretty in person. There are three posts on the back with locking clasps, since they are pretty heavy. The rocks are a polished 3d effect, and the lilypads have screen printed details. 

So far we've had no defective ones and no bubbles developing, but if you find a problem with yours do let me know! I check them all rigorously. The new manufacturing method seems much much better though.

I hope that helps! Anything else you want to see leave a comment here and I'll do my best.