Hello everyone;

This update is copy pasted across a lot of open campaigns, sorry if you get spammed all at once. And some of it won't be relevant to every campaign, I do have updates for each but it'll have to be next month, we're very busy with this latest shenanigans -_-. ALL currently open campaigns have their pins on order though, everything is moving forward at least.

Sorry this update is a bit late. The last few weeks have been rough - my assistant and I both got Covid. I can't do any physical packing without her help and she ended up with a nasty cough that lingered for ages. Then we lost a close friend of ours very suddenly. Its been very difficult.

Today we got notice that EU shipping regs are changing again. Once more charges are going up MASSIVELY. They're moving to a £5 handling fee per item code. So that's one fee for enamel pins, one fee for stickers, one fee for notebooks, etc. A large mixed order can easily stack up a £20+ handling fee which is insane, which is on top of the shipping fees themselves. And then there's also new paperwork requirements that we're not sure our manufacturer can fulfil. 

Changes are coming into place from Nov 1st. We've dropped everything else to fulfil as many EU orders as we possibly can before then. Unfortunately the Curiosity Shop pins aren't here yet (although they are on order now). Tarot orders are going to be fulfilled without cards for now, since sending a single pack of cards later on will be much cheaper anyway. If that's you, you should just have gotten an email warning we're charging your shipping soon. We'll be sending orders out as soon as your shipping payment is processed to your card, you won't be charged again to ship the cards later on, we'll cover that.

Unless something stupid happens, we intend to have all EU orders fulfilled for Midnight Ocean, Mythical Garden and the Summer Sale before the new regs come into place. If you have multiple orders across these three campaigns (but no others), we might be able to combine your orders for lower fees; you'd need to email us within the next three days. Unfortunately we don't have all the products needed for the other open campaigns yet. We do have a couple of bounced pledges and shipping charges for the EU on those campaigns. I totally understand if you can't afford to clear it right now, just please know this might be the last chance to. 

While we pride ourselves on continuing to ship worldwide, we might have to cease shipping to the EU after this if we can't find a way to fulfil the paperwork obligations. If that's the case, and you have an open order, you will be refunded in full. We will be leaving the option open to back future campaigns, with the warning that if it comes to shipping time and nothing's changed, then you will have your pledge cancelled and refunded automatically. That's because it changes so often, there IS a chance it'll be fine, or something will be in place, by the time it comes to fulfilment. Just please know there's a risk of cancellation; but you won't lose any money.

Our advice is that if you do choose to support us anyway, keep the number of different items to a minimum. We'll make sure that either freebies aren't included, OR we'll send along something that matches a code you already ordered. 

Unfortunately this is all very much out of our hands.