This update is copy pasted across a lot of open campaigns, sorry if you get spammed all at once. And some of it won't be relevant to every campaign, I do have updates for each but it'll have to be next month, we're very busy with this latest shenanigans -_-. ALL currently open campaigns have their pins on order though, everything is moving forward at least.
Sorry this update is a bit late. The last few weeks have been rough - my assistant and I both got Covid. I can't do any physical packing without her help and she ended up with a nasty cough that lingered for ages. Then we lost a close friend of ours very suddenly. Its been very difficult.
Today we got notice that EU shipping regs are changing again. Once more charges are going up MASSIVELY. They're moving to a £5 handling fee per item code. So that's one fee for enamel pins, one fee for stickers, one fee for notebooks, etc. A large mixed order can easily stack up a £20+ handling fee which is insane, which is on top of the shipping fees themselves. And then there's also new paperwork requirements that we're not sure our manufacturer can fulfil.
Changes are coming into place from Nov 1st. We've dropped everything else to fulfil as many EU orders as we possibly can before then. Unfortunately the Curiosity Shop pins aren't here yet (although they are on order now). Tarot orders are going to be fulfilled without cards for now, since sending a single pack of cards later on will be much cheaper anyway. If that's you, you should just have gotten an email warning we're charging your shipping soon. We'll be sending orders out as soon as your shipping payment is processed to your card, you won't be charged again to ship the cards later on, we'll cover that.
Unless something stupid happens, we intend to have all EU orders fulfilled for Midnight Ocean, Mythical Garden and the Summer Sale before the new regs come into place. If you have multiple orders across these three campaigns (but no others), we might be able to combine your orders for lower fees; you'd need to email us within the next three days. Unfortunately we don't have all the products needed for the other open campaigns yet. We do have a couple of bounced pledges and shipping charges for the EU on those campaigns. I totally understand if you can't afford to clear it right now, just please know this might be the last chance to.
While we pride ourselves on continuing to ship worldwide, we might have to cease shipping to the EU after this if we can't find a way to fulfil the paperwork obligations. If that's the case, and you have an open order, you will be refunded in full. We will be leaving the option open to back future campaigns, with the warning that if it comes to shipping time and nothing's changed, then you will have your pledge cancelled and refunded automatically. That's because it changes so often, there IS a chance it'll be fine, or something will be in place, by the time it comes to fulfilment. Just please know there's a risk of cancellation; but you won't lose any money.
Our advice is that if you do choose to support us anyway, keep the number of different items to a minimum. We'll make sure that either freebies aren't included, OR we'll send along something that matches a code you already ordered.
Unfortunately this is all very much out of our hands.
Bad news is, things did not go our way and we're definitely out of a pin shipment. So we have basically all of our freebie designs, a few of the minis and the re orders; but none of the new large (expensive T_T) designs.
Good news is that as it stands, everyone pledged enough in the add-on store to cover re ordering everything that's missing outright. We already had literally everything else made and ready to go, so not including the money in there that's put aside for your shipping costs, there's enough leftover from other products to just order the pins again from our other manufacturer.
So what we're going to do is go ahead and charge cards for add-ons and shipping in three or four days time. The manufacturer has agreed to rush our order a bit for us (although its a big, complicated order so 'rush' is going to be relative). We're intending, as long as everything proceeds to plan (ha), to start shipping this campaign after Mythical Garden and the Summer Sale are done - which might be late 2026 or early 2027, depending on the manufacturer.
Please make sure you're still happy with your order. The higher tariff rates will have been applied since you last took a look. If everyone wants to reduce their total I will totally understand but the plan might need to change. Hopefully it won't be necessary. You'll get a 48hr warning notice before the charge proceeds just like normal.
Thanks everyone. Drop a comment here or email the support email if you have any questions or need anything changed or clarified :).
☆ May Update ☆ IMPORTANT EU AND PRODUCTION UPDATES
Parts of this update are copy/pasted across different campaigns.
The overview currently looks like this; Midnight Ocean ~ In production/shipping phase one Mythical Garden ~ Shipping (temporarily on pause) Curiosity Shop ~ In production Pods and Pots ~ In production Literary Critters ~ Survey coming soon
Ooh boy this is not a fun update, sorry. Make sure you read to the end if you're backing from the EU.
First of all a general update. Its a good news bad news situation.
Good news, some of the pins are here and they look awesome; I'll get more pictures soon I just have no time at the moment.
Bad news, some of the pins are missing and we might have fallen out with the manufacturer about it.
We used two different manufacturers due to some of the special effects we ordered. One came through with basically all of our freebie and restock pins, and they look fab. The others never appeared though. We had some disagreements about it and then finally figured out DHL has been bouncing our packages.
We were sanctioned by DHL and we didn't even know it.
I can't get anywhere trying to talk to DHL, they are sending me round and round on a BS AI customer service loop. The manufacturers aren't quite understanding the issue, and no one else had ever even heard of it. We are not getting packages from them at all right now, and several things have been lost (not just pin stuff).
Right now we're looking at re ordering through our other manufacturer and just insisting they don't use DHL. But that is a lot of pins, and a lot of money, so I'm going to have to stagger it out a bit. I just can't do it all at once for a second time. Adding them to our next big campaign purchase will net us a better bulk discount so I'll see how much we can manage on the upcoming Critter campaign order.
Everything else is here though. And we might get a refund? Or a remake? We're still investigating the options. Hopefully next month I will have better news and a more solid idea of what's going on.
EU Backers
This one's the kicker, and there's just nothing I can do about it.
As of July 1st, a new rule went into a place that introduced a flat handling fee of £3 per item type included in any package heading into the EU. This is standard across all the EU countries as far as we can tell. We are not sure if that includes free items at the moment, we're still trying to figure out the details. So every EU order will now owe an extra charge of £3 per item type included.
On top of that, some EU countries are now requiring us to pay customs/import fees up front (so at point of sale). We no longer have the option of shipping 'recipient pays fees'. We aren't entirely sure which countries yet; we're still investigating. So from now on shipping is going to have to include the appropriate customs fees for EU countries upfront.
We're currently working with Backerkit to figure out to integrate these fees into shipping costs, but please be warned that your shipping totals will increase before we do charge cards. Once its been implemented (it hasn't yet) you should be able to see them on your survey. You can still go and edit your add-on choices right up until you've been charged.
That's it for now. We hope to have the EU charges sorted soon, and something better to show you before too long!
Well I've been sent an update with some of the pins so hopefully it won't be too long now. Unfortunately I don't have much else by way of news, everything else is here waiting to go.
Production continues, but a few things are back, take a look;
The fabric isn't as light as this looks I swear. Its so, so hard to get pictures of these. I love them, no notes. I had to order a second batch already.
They didn't die cut our XL holo sticker backing sheets this time, but the selective holo effect came out great.
Some test keychains we did for their special effects. We're a firm yes on the foiling, no on the pearl and the dangles are cute but chunky.
That's it for now. We're chasing up the manufacturer about the pins at the moment, but I'll keep you informed.
This update is partially copy pasted across multiple projects so sorry if you see it more than once!
The overview is looking like this; Bunnies and Branchs ~ Nearly complete! Midnight Ocean ~ In production Mythical Garden ~ Shipping early stages Curiosity Shop ~ In production Christmas Market ~ Shipping well underway
Nothing new to report. Production is underway. There were a lot of designs and some of the product proofs were quite complicated. We're expecting those to arrive sometime soon, but there's still going to be a while to wait on the pins.
This update is copy pasted across a lot of open campaigns, sorry if you get spammed all at once. And some of it won't be relevant to every campaign, I do have updates for each but it'll have to be next month, we're very busy with this latest shenanigans -_-. ALL currently open campaigns have their pins on order though, everything is moving forward at least.
Sorry this update is a bit late. The last few weeks have been rough - my assistant and I both got Covid. I can't do any physical packing without her help and she ended up with a nasty cough that lingered for ages. Then we lost a close friend of ours very suddenly. Its been very difficult.
Today we got notice that EU shipping regs are changing again. Once more charges are going up MASSIVELY. They're moving to a £5 handling fee per item code. So that's one fee for enamel pins, one fee for stickers, one fee for notebooks, etc. A large mixed order can easily stack up a £20+ handling fee which is insane, which is on top of the shipping fees themselves. And then there's also new paperwork requirements that we're not sure our manufacturer can fulfil.
Changes are coming into place from Nov 1st. We've dropped everything else to fulfil as many EU orders as we possibly can before then. Unfortunately the Curiosity Shop pins aren't here yet (although they are on order now). Tarot orders are going to be fulfilled without cards for now, since sending a single pack of cards later on will be much cheaper anyway. If that's you, you should just have gotten an email warning we're charging your shipping soon. We'll be sending orders out as soon as your shipping payment is processed to your card, you won't be charged again to ship the cards later on, we'll cover that.
Unless something stupid happens, we intend to have all EU orders fulfilled for Midnight Ocean, Mythical Garden and the Summer Sale before the new regs come into place. If you have multiple orders across these three campaigns (but no others), we might be able to combine your orders for lower fees; you'd need to email us within the next three days. Unfortunately we don't have all the products needed for the other open campaigns yet. We do have a couple of bounced pledges and shipping charges for the EU on those campaigns. I totally understand if you can't afford to clear it right now, just please know this might be the last chance to.
While we pride ourselves on continuing to ship worldwide, we might have to cease shipping to the EU after this if we can't find a way to fulfil the paperwork obligations. If that's the case, and you have an open order, you will be refunded in full. We will be leaving the option open to back future campaigns, with the warning that if it comes to shipping time and nothing's changed, then you will have your pledge cancelled and refunded automatically. That's because it changes so often, there IS a chance it'll be fine, or something will be in place, by the time it comes to fulfilment. Just please know there's a risk of cancellation; but you won't lose any money.
Our advice is that if you do choose to support us anyway, keep the number of different items to a minimum. We'll make sure that either freebies aren't included, OR we'll send along something that matches a code you already ordered.
Unfortunately this is all very much out of our hands.
Bad news is, things did not go our way and we're definitely out of a pin shipment. So we have basically all of our freebie designs, a few of the minis and the re orders; but none of the new large (expensive T_T) designs.
Good news is that as it stands, everyone pledged enough in the add-on store to cover re ordering everything that's missing outright. We already had literally everything else made and ready to go, so not including the money in there that's put aside for your shipping costs, there's enough leftover from other products to just order the pins again from our other manufacturer.
So what we're going to do is go ahead and charge cards for add-ons and shipping in three or four days time. The manufacturer has agreed to rush our order a bit for us (although its a big, complicated order so 'rush' is going to be relative). We're intending, as long as everything proceeds to plan (ha), to start shipping this campaign after Mythical Garden and the Summer Sale are done - which might be late 2026 or early 2027, depending on the manufacturer.
Please make sure you're still happy with your order. The higher tariff rates will have been applied since you last took a look. If everyone wants to reduce their total I will totally understand but the plan might need to change. Hopefully it won't be necessary. You'll get a 48hr warning notice before the charge proceeds just like normal.
Thanks everyone. Drop a comment here or email the support email if you have any questions or need anything changed or clarified :).
Parts of this update are copy/pasted across different campaigns.
The overview currently looks like this; Midnight Ocean ~ In production/shipping phase one Mythical Garden ~ Shipping (temporarily on pause) Curiosity Shop ~ In production Pods and Pots ~ In production Literary Critters ~ Survey coming soon
Ooh boy this is not a fun update, sorry. Make sure you read to the end if you're backing from the EU.
First of all a general update. Its a good news bad news situation.
Good news, some of the pins are here and they look awesome; I'll get more pictures soon I just have no time at the moment.
Bad news, some of the pins are missing and we might have fallen out with the manufacturer about it.
We used two different manufacturers due to some of the special effects we ordered. One came through with basically all of our freebie and restock pins, and they look fab. The others never appeared though. We had some disagreements about it and then finally figured out DHL has been bouncing our packages.
We were sanctioned by DHL and we didn't even know it.
I can't get anywhere trying to talk to DHL, they are sending me round and round on a BS AI customer service loop. The manufacturers aren't quite understanding the issue, and no one else had ever even heard of it. We are not getting packages from them at all right now, and several things have been lost (not just pin stuff).
Right now we're looking at re ordering through our other manufacturer and just insisting they don't use DHL. But that is a lot of pins, and a lot of money, so I'm going to have to stagger it out a bit. I just can't do it all at once for a second time. Adding them to our next big campaign purchase will net us a better bulk discount so I'll see how much we can manage on the upcoming Critter campaign order.
Everything else is here though. And we might get a refund? Or a remake? We're still investigating the options. Hopefully next month I will have better news and a more solid idea of what's going on.
EU Backers
This one's the kicker, and there's just nothing I can do about it.
As of July 1st, a new rule went into a place that introduced a flat handling fee of £3 per item type included in any package heading into the EU. This is standard across all the EU countries as far as we can tell. We are not sure if that includes free items at the moment, we're still trying to figure out the details. So every EU order will now owe an extra charge of £3 per item type included.
On top of that, some EU countries are now requiring us to pay customs/import fees up front (so at point of sale). We no longer have the option of shipping 'recipient pays fees'. We aren't entirely sure which countries yet; we're still investigating. So from now on shipping is going to have to include the appropriate customs fees for EU countries upfront.
We're currently working with Backerkit to figure out to integrate these fees into shipping costs, but please be warned that your shipping totals will increase before we do charge cards. Once its been implemented (it hasn't yet) you should be able to see them on your survey. You can still go and edit your add-on choices right up until you've been charged.
That's it for now. We hope to have the EU charges sorted soon, and something better to show you before too long!
Well I've been sent an update with some of the pins so hopefully it won't be too long now. Unfortunately I don't have much else by way of news, everything else is here waiting to go.
Production continues, but a few things are back, take a look;
The fabric isn't as light as this looks I swear. Its so, so hard to get pictures of these. I love them, no notes. I had to order a second batch already.
They didn't die cut our XL holo sticker backing sheets this time, but the selective holo effect came out great.
Some test keychains we did for their special effects. We're a firm yes on the foiling, no on the pearl and the dangles are cute but chunky.
That's it for now. We're chasing up the manufacturer about the pins at the moment, but I'll keep you informed.
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