Frequently Asked Questions
Find answers to your questions
Project FAQ
You'll be able to make your choice in the backer survey, which will be sent out two weeks after the end of the campaign. You will be able to choose from the options in stock at the time you complete your survey. It's possible that some items will become out-of-stock during the survey stage, as other backers will also be making their choices. Complete your survey at your earliest convenience in order to secure your number one choice. Shipping fees will also be collected via Backer survey, since they are not included in your pledge amount.
No, unfortunately I'm unable to ship to the EU or Northern Ireland due to the GPSR.
All of the pins are eco-metal and made in the UK. This means recycled metal, nickel-free, hypoallergenic stainless steel printed using VOC free inks, and with a solvent-free resin dome. The Key-to-the-Castle Keychain is made from 100% recycled acrylics that were otherwise destined for landfill and incineration. The Organoid Wooden Hanging Decoration is made with responsibly sourced wood from FSC or PEFC certified woodlands. It is printed with ultra low VOC UV inks. All packaging used - tissue paper, paper tape, cardboard - is recyclable, compostable, and plastic-free. The eco paper packaging stickers are made from responsibly sourced papers, are 100% PVC free and 100% recyclable. The A5 sticker sheet and freebie Pomegranate and Spheroid Cells Stickers are also made from responsibly sourced papers, are 100% PVC free and come on a glassine paper backing, making them 100% recyclable. The stickers in the bundles are vinyl, containing PVC (polyvinyl chloride), and so are not classed as an 'environmentally friendly', but they're built to last. Stick them to a surface and you can enjoy them for years to come. The magnets have a long-lasting design and are sustainably made in the UK. The printing process fuses the ink deep into the surface of the plastic, so the design will never peel away, scratch off or rub over time. You won't want to part with one of these magnets.
Returns will be accepted for refunds. I will check all rewards for defects before sending them out, but if you find a flaw or any damage, please send photographic evidence and I will send out a replacement.
Please send photographic evidence and I will send out a replacement if available. If not, I will issue a refund.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.