Frequently Asked Questions
Find answers to your questions
Project FAQ
Unfortunately, I am a cold-hearted, pragmatic businessman, and options for this campaign are based on popularity and sales from some prior projects. It's inevitable we'll miss some people's favorites. I'll shove requests in my back pocket if we run out of stretch goals. But, if you want to get a little heavier-handed, we have some custom pin tiers to guarantee I make something you like. CUSTOM COLOR TIER lets you make a brand new colorway for an existing C3 pin and get 5. SPONSOR TIER lets you create a fully new animal for the campaign and keep 15 for your help in adding options. If you'd like something EXTRA special, just for you, our CUSTOM RUN makes a 50-pin batch of your character, mascot, or anything else your heart desires, with all 50 pins straight to you.
Due to government red tape, regular customer issues, and high costs, I do not ship to the UK, and I don't work with middleman companies. KEN'S PIN HUSTLE doesn't offer refunds, replacements, or customer support for orders that are lost or held by third party courier companies circumventing our country blacklist.
No. The nature of a crowdfunding project means you aren't just buying a product: you're funding the production, labor, and material costs that go into making it. By pledging, you're committing your part to a greater pot of money. Legally, technically, the rewards are just a "bonus." If one person decides to pull out of a pledge, it's annoying. If as few as three or four do, that's about fifteen packages that need to be shipped out of pocket. If thirty backers cancel, there goes my freight shipping costs to get pins from China to here. I do not offer refunds for pledges, addons, or shipping costs after a campaign closes.
I don't offer full pledges or campaign pricing on items anymore if surveys don't get done in a 3-month window. Wait for stuff to go up on the KEN'S PIN HUSTLE retail site. Pledges over $150 that are not paid within the survey window are considered void, cancelled after that time, and will be reported to BackerKit trust and safety.
YES! Hit my shop up, place an order, and add a note that you want your stuff included with your CHALLENGE COIN CRITTERS order. I'll refund your KPH store shipping.
KEN'S PIN HUSTLE campaigns account for production, freight, tariffs, packaging, and labor costs involved with producing the shiny little shits shown in the campaign. I factor in labor hours for both myself, and often, for community members who I pay to learn the ropes and help me get your pins to you. My budget breakdowns are available on request at [email protected].
Unfortunately, no. At this time I'm not able to offer artwork commissions without compromising the quality of my retail and contract work. If you'd like something special from me, check our C3's custom pin tiers. There's custom colors, sponsors (add an animal to the campaign), and a couple of fully custom personal pin slots.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.