Frequently Asked Questions
Find answers to your questions
Project FAQ
Hit me at [email protected].
Probably! I ship to most international customers. This includes Canada, Mexico, Japan, Korea, China, Australia, and most non-UK EU territories. Backers from these countries will not be able to pledge to physical tiers, or receive any rewards. - Russia - Israel - Germany - Great Britain Due to multiple logistical, legal and conduct issues involved with UK backers during BIRD CRIMES, I am no longer offering UK options. United Kingdom backers will no longer be able to pledge to physical tiers. It's simply not worth the hassle, sorry guys. Depending on time constraints, I may make exceptions for large pledges. If you are interested in backing for a very large amount of pins to the UK (upwards of $100) please reach out to me.
You can force me to make the bird of your choice with the CUSTOM PIN tier, or come color one with the CUSTOM COLOR tier. Otherwise, if you don't see it on the stretch goal map or a poll, it's not getting made this time around. I always take suggestions, but I don't make promises.
tl;dr no Crowdfunding requires full commitment, and you're expected to do your part once you pledge. Because your funds are used to fund development, logistics, packaging and manufacturing for hundreds of other buyers, there is a short answer: no. I am not offended, at all, if you are unable to commit to supporting my art. Your wellbeing comes first. Please do not pledge if you aren't sure you will be able to help me out by paying for your items a month or so after the campaign wraps up.
Short answer: also no. Stock for fulfillment is ordered based on survey results. I can't guarantee I have your items left or ready to send to you if you didn't fill your survey out or pay on time. Backers receive regular (up to daily) emails depending on project activity, and should always have ample notice about deadlines or schedule changes. Survey reminders, payment reminders, and other updates come far in advance. You'll get several chances to provide valid payment information, shipping addresses, and other information. I will personally reach out to backers with large unpaid charges when time is almost up, because, while I do care about you, I also 100% want my money: $75+ is a significant amount of shipping labels or freight fees I am missing out on. If you know, in advance, that you will miss a survey or payment deadline, please reach out to me and I'll see what we can do. I do make exceptions for emergency moves, medical issues, or other life circumstances. Your wellbeing is more important than stupid little pieces of metal. Just let me know in advance, or I can't really do much about it.
Yes, you can switch tiers at any time. Please be aware that limited tiers (such as EARLY BIRDS) are restricted by number, not time. If you move away from a limited tier, it will open up for someone else - and you probably won't be able to get it back.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.