To me, my backers!

We’ve got a quick fulfillment update for you!

First, we want to apologize for a slight delay. We lost a few days to a wave of sickness that hit several members of our team. Thankfully, everyone is on the mend, and we’re getting back up to speed!

We’ve also heard from some of you about failed payments and missed surveys, so we’ve extended the deadline for our first wave of orders.

And there’s some good news behind another little wrinkle: you ordered A LOT of merch! That’s a great problem to have, but it means we need to order some of the products in waves to keep everything moving smoothly.

Miss tomorrow’s deadline? Don’t panic! The second wave will begin immediately after the first, so we’ll keep things moving as quickly as possible.

We also know some of you have changed your pledges or recently paid off your pledge’s payment plan. That’s awesome! If you’ve made one of those changes, please keep in mind that it can take a business day or two for everything to sync before your survey is sent out.

Thank you again for making another Lagunaverse campaign such a huge success! We truly appreciate your patience and enthusiasm.

Keep an eye on your emails, and as always, let us know if you have any questions or run into any issues. We’re here to help!