Hello friends!
I hope you have been doing well.

It's been a little bit since the last update, and I apologize for the delay. There has been a lot going on behind the scenes.
 
Since the last update, I have been slowly shipping out the dragons (and I know many of you have your pins now!).
The process has been slow due to the ongoing changes in cross-border shipping rules and constant changes to the tariff charges.

Unfortunately, the last batch of shipments was paused during the border crossing preparation, and all from that shipment were returned to me after a very, very long delay.

Note: If your pledge says shipped but you have not received it, it most likely has been in that batch and is returned to me. I will be reaching out in the coming week to all of these backers, but please contact me if you have any concerns in the meantime.

After doing some investigating, it seems to have been a bit of confusion from both the customs end and my own. Without going too deep into the details, the invoices available via the pledges information and reciepts were rejected. I was warned that this could become an ongoing issue due to the continued uncertainty with new rules and tariffs, so I paused shipping while researching and until I found a solution to the problem.

I am now in talks with a fulfillment centre, which I am planning to use moving forward.

What does this mean for your pledges?
They are still coming! I am pausing US shipping while I work through this with the fullfilment center, but will notify you all as soon as they are back in motion again. We are working hard to get this moving as fast as possible.

I'm not located in the US, so does this affect me?
While I have shipped out the majority of non-US shipments already, there are a few that have yet to be shipped out. When this shipping pause occured, I had chosen to halt all shipments while sorting it out. But any non-US orders that haven't shipped yet will be moving again this coming week.

What if I need to change my shipping address?
You can still do so! Please feel free to contact me anytime about unlocking your address.

Will this affect new campaigns going forward?
I will be moving fully to using the fulfillment centre for US orders on any current and future campaigns. With this in mind, all future campaigns will have significantly fewer delays. While it will be more costly on my end, I feel that this is the correct move considering all the continuous changes to cross-border shipments and will ensure all of you get your packages more smoothly, which is the most important thing. 

I am sorry for the delay in this message to you all. I truly wanted to have a better grasp on what was happening, and know what would happen next before I sent out any panic messages. This last month has been a lot of sleepless nights and stress while working towards a solution, and I'm so relieved that we are moving towards one now.

My most important goal is getting all these pins to you safely. And we are almost there, despite the delays! 
Once I have sent the remaining pins to the fulfillment centre, I will update once more. 

Thank you so much for your continued support! Please feel free to reach out if you have any questions! Talk again soon! 
-Lilac Fox/Amanda