The best way to secure your Snug-Alongs and other add-ons is to support the campaign by pledging or ordering via the preorder store (available after the campaign)! Stock may be extremely limited after the campaign ends. We will announce when surveys/the preorder store will close. After that, leftover items will be stocked on our website (https://littlesofts.com/) only once the campaign has been fulfilled.

After the campaign is over, a survey will be sent to your email that you can use to pick your chosen character/design. You can pledge for more items while the campaign is still active, and you can add additional items with your survey as well. If you utilized Pay Over Time, you do not receive your survey until your payment plan has been paid off. If you only pledged via the preorder store, you do not receive a survey. You already picked your designs when pledging via the preorder store. We cannot combine campaign pledges, and preorder store orders, so we do not recommend placing an order separately from your pledge. You can add items to your pledge during the campaign, and when filling out your survey. We recommend adding items this way if you want everything in one shipment. You can send us an email for us to unlock your survey: [email protected] Please note we cannot change what add-on items are available to purchase.

We're sorry, we cannot combine store items with our campaign. We will not be adding more items to our add-ons.

Lil Freekz are only being sold as blind bags. We won't be selling characters individually. However, we know the feeling of wanting a specific design from a blind bag, so we have a trading/selling/buying channel in our Discord server for our Lil Freekz! Please make sure to read the rules first! Some buyers may sell opened designs on other websites, as well, but buying off these websites is at your own discretion.

The Sunshine Teddies are in production! While we wait for them to be finished, we are working on the Snug-Alongs Series 3 campaign. These will be in production while Sunshine Teddies will begin to ship out to you. You will not be able to combine shipping between campaigns as the production and shipping dates will be many months apart -- please review the timeline on our campaign page.

Surveys are sent after the campaign has concluded. It is not instant, and surveys are sent out in a staggered manner (so someone may receive their survey before you do!) We will make an announcement to confirm when surveys are being sent out. If you elected to Pay Over Time, you do not receive your survey until your payment plan has been paid in full. Announcements via the Community page will be made to confirm when we plan to close surveys.

Sorry, the Snug-Alongs only come with the straps and bandana as pictured and cannot be swapped or customized between characters! However, they are removeable, so once you receive them, you may customize them with your own straps/bandana as you wish!

The Snug-Alongs' bandanas are approx. 26 inches long, but any similarly sized bandana should work. Many owners have had success decorating their backpacks with clothing and accessories for medium sized dogs or toddlers. We cannot endorse or guarantee that Build-a-Bear or other brands' clothes and/or accessories will fit Snug-Alongs, but feel free to ask other members in our Discord for any ideas and advice!

Yes! Please follow these care instructions: https://cdn.shopify.com/s/files/1/0550/5155/0955/files/SnugAlongs-Plush-Backpack-Washing.png?v=1725148469 We cannot give any recommendations otherwise – if you plan to try other methods (including using any soaps/detergents, etc.) we strongly recommend spot testing first!

The inner pocket is about 10 inches deep and 7 inches wide. (If you have a Snug-Along from series 1 or series 2, it will be the same exact size!) Please use these dimensions to estimate what items can fit inside. We regret we cannot test every item or guarantee your items will fit, so please use your best judgment!

These parts are unstuffed and designed to lay flat when worn, and should not dig in. We have not had any reports of discomfort!

Snug-Alongs: Imitation Rabbit fur fabric for the cuddly bodies, faux silk for the inside pocket, and bronze and polyester for the straps and hardware. Big Hugs: Minky fabric. Lil Freekz: Faux fur and minky fabric. Ball-chain attachment is stainless steel. Each of our items are made out of all brand new materials.

You are able to edit your shipping address via your survey at any time before shipment. You will receive a Final Notice email before we will lock shipping addresses. If you have difficulty updating your shipping address, please email [email protected].

We anticipate being able to begin shipping by January 2027, but we will continue to give updates during the production process! All orders will come with tracking! You will receive an email with your tracking number once your pledge has shipped. You can also confirm this information in your BackerKit account. Please note shipments will be done in batches, and are not “first come first served.” We appreciate your patience in advance! NOTE: Due to postal limits, big domestic orders, and international orders may be split and shipped in multiple packages. For more info on international order splits, please see our FAQ "Note on Shipping to International Backers."

(FOR INTERNATIONAL [Non-USA] BACKERS ONLY) We do our best to find the most affordable international rates possible. Our available shipping methods have strict dimensional limits -- prices increase dramatically when these limits are passed. International pledges may be split and shipped into multiple packages to mitigate these high prices. Packages that cross international borders are subject to duty tax assessment. Duty tax and applicable fees are usually assessed on a per package basis, so please keep this in mind if you choose to back for multiple Snug-Alongs. We cannot answer any questions about what you may be charged via customs/VAT/duties/taxes, etc. Please be sure to research your local customs rules before ordering!

Yes! For further info, please check BackerKit's information page regarding Pay Over Time: https://help.backerkit.com/article/805-pay-over-time

Please contact BackerKit directly, as they handle payment processing! [email protected]

There are no refunds or cancellations once you have committed to your pledge (once the campaign has ended) or placed an order on the preorder store. We will not accept returns, with the exception of receiving a defective item (ex. holes, popped seams, torn embroidery, missing parts such as ears or limbs, etc.) If you receive a defective product, please contact us within 7 days of receipt at [email protected] for assistance with a return/exchange.

We appreciate your enthusiasm! You can leave suggestions on this post: https://www.backerkit.com/c/projects/littlesofts/snug-alongs-plush-backpacks-series-3/updates/37548 We cannot accept commissions at this time.

Please double check the campaign page and FAQs (including BackerKit's), as they should (most likely) have the answer you seek! Otherwise, please email us at [email protected]!

BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.

If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.

Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.

1. Select a pledge level with the reward(s) you would like to receive
2. Select any add-ons
3. Confirm your pledge!

• You are charged only if the campaign meets its funding goal.
• Charges happen when the campaign ends, not when you pledge.

After the campaign ends, you'll receive a survey to pay for any applicable shipping fees, calculated based on your shipping address.

Pay Over Time allows you to split your pledge into multiple payments over a set period. Your card will be charged according to the payment schedule (four monthly payments). Only available for projects that enable this feature. Learn More »

Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.

You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.

Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.

For specific questions about your pledge or the project, you can view the Project FAQ below, search for your answer within the project, or send a message to the BackerKit Support Team or to the project creator.