BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
Is shipping included in the pledge price?
Shipping is not included in the pledge levels, it will be charged at the time of surveys. US domestic- $5 Canada- $10 Everywhere else- $15 (Prices estimated for up to 1 lb. package)
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
When Will I Receive my Rewards?
The goal is to have the rewards out in time for the Lunar New Year and will do my absolute best to ensure that happens. If there are any production or shipping delays, I will keep everyone updated!
When Can I choose my rewards, and what if I want to add something?
When the campaign ends I'll send a survey with all the available options to every backer, which you'll receive through e-mail! At that time you can make your reward selections and you'll be also able to add even more goodies to your pledge if you want when filling out your survey.
What is your Refund Policy?
Let's talk refunds! While I can't offer refunds once the campaign has ended, I'll do our best to help you out ASAP if your item arrives damaged or incorrect. I want to make sure you're fully informed about our campaign before backing. These products are worth the wait, but please keep in mind that shipping delays can happen, especially for international orders. Once the campaign has ended, refunds cannot be given out, so please make sure you're certain about your purchase before backing this project. Your support is appreciated and I can't wait to share these amazing pins with you!