Project Update: Shipping Update
The Hardcover copies of Where Evil Lives have made it from the printer to our fulfillment warehouses here in the United States and that means we begin the process of preparing to ship them off to you. It takes our warehouse teams a few weeks to unpack thousands of books and prepare them for shipment, so the first books will likely start showing up sometime in January. We knew it would be close trying to get these books printed and delivered before the holiday season, but the realities of logistics are indifferent to our wishes.
For backers located in the United States we expect SOME books MAY arrive this year, but most books will start showing up in January. For International backers, it's going to depend on how long the freight and import process takes. We learned from Flee Mortals that this process seems to take between 45 and 90 days depending on the region, so you can expect to start seeing books arrive in January if you are in Canada and March if you are in New Zealand.
As always, if you need assistance send an email to [email protected] and we can help.
The MCDM Team
Hi all! I'm looking at the tracking information for my book and it's showing a very strange history. It appears my book was sent out, made it all the way across the country, got put on a US Mail truck for delivery, but it never got delivered. After, it seems to have "bounced" back to Cali and now, the tracking seems to suggest it's stuck in some sort of limbo. Which is to say there are no updates to tracking for three weeks now. Who can I speak to in order to look into this?
I just ran the Jagged Edge Hideaway for my players. This was also my first time running monsters from Flee, Mortals as well. We all had so much fun. The monsters were all so much more exciting than anything in the monster manual or any of my other bestiaries. The lair was greatly designed as well. I can’t wait to get the physical in the mail and dig deeper into both of these books. Thank you MCDM!
Project Update: Where Evil Lives PDF Available
If you backed at the $20 level as a Flee, Mortals! backer, you should receive an email from that campaign with your download information.
—James and the Where Evil Lives Team
Backerkit has given me the following error; "The bank requires follow up to confirm your order is legit Follow up with your bank. We can't ship your rewards until you confirm with the bank." But whenever I click the link it gives me, that takes me to a blank page on Backerkit? How can I fix this? I don't care about the shipping cost, I want my book.
Poorly handled shipping costs aside, when should we expect getting the download link for digital content? I can't recall if this was a pdf only digital content offer or if there were vtt files as well like another offer I backed recently offered?
While I understand that MCDM has no control over the shipping costs that carriers charge, the prices lots of us backers are seeing is significantly higher than what we expected - especially for those of us who have backed other books and gotten significantly lower rates. Maybe other companies subsidized or increased book costs to cover the difference, we don't really know, but what is the most concerning to me is that MCDM hasn't addressed everyone with an update. There are a significant amount of people saying they're done backing MCDM or requesting a refund, and even those of us who paid the shipping probably lost some goodwill towards MCDM. Just seems like MCDM would want to address the issue to me. Thoughts?
Shipping costs seem to start at $20 for the US and increase from there for other countries. It seems rather high since the books are produced and shipped from within the US. Haven't seen any explanation for the shipping costs, and we were only given 3 days to fill out the pledge manager? I didn't even get a chance to fill out the pledge manager as I was traveling those 3 days that we had to fill it out. What's going on with this campaign hah?
I'm really surprised that there has been no statement from MCDM Productions. In a situation where a loyal and supportive community are clearly shocked about a much loved organisation's business decision, it is customary and courteous to post a response that attempts to explain, address, or even redress any community-wide upset. MCDM have mostly replied individually. While speedy, I don't feel that these responses have properly tackled the issue. I enquired about a refund and was instantly refunded, rather than being allowed to discuss the issues.