Frequently Asked Questions
Find answers to your questions
Project FAQ
SHIPPING CHARGES: Will be collected through the Pledge Manager after the campaign. ADDRESSES: Be sure to check your address information! You will be reminded before addresses are locked for final deliveries. TRACKING: All packages will be sent with a tracking number. You will receive your tracking information via email by PirateShip. Tracking will also be added to your pledge in BackerKit. MIS-DELIVERIES: Midnight Mica Art is not responsible for any lost or mis-delivered packages. Please make sure when providing shipping information that it is correct.
REFUNDS & CANCELLATIONS: Refunds and cancellations are not accepted after your payment has been processed.
Every backer is required to fill out a Backer Survey, sent roughly 2 weeks after the campaign ends. Here you will choose your pin designs, select add-ons, add your shipping info, and pay for shipping, etc. Timely completion of the survey is crucial. Please make sure to submit before the deadline (see timeline). Survey answers are necessary for my order placement. I cannot order for what I don’t have counts for. If you do not complete your survey within 3 months of the deadline your pledge will be assumed as a donation, and rewards will be forfeited.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.