Frequently Asked Questions
Find answers to your questions
Project FAQ
After the campaign ends on September 23rd, you will receive a survey a few weeks later to fill out. There, you will be able to select which unlocked designs you want, as well as add on any additional items you may have missed if you choose
After the campaign ends on September 23rd, you will receive a survey a few weeks later to select your designs. At the time you fill out your survey, you will be charged for shipping based on the total number of items you've pledged for and/or added on.
🟢 September 1st: there have been new tariff rules set into affect by the US. Many countries have even suspended all shipping to the US. Due to this I will be changing my shipping method to whichever is the cheapest for YOU! Let's hope these changes will be revoked so I can handle all shipping by myself. I will be sending an update if there are any changes ASAP. US shipping: I will be sending my pins to a friend in the US to ship out orders for me. This means you will not have to deal with extra tariff or custom charges aside from regular shipping costs. 🔹 Shipping prices are based on weight and will be around $6-$7. Other countries: I will be shipping pins for all other countries from my home in Mexico. If you are in the EU/UK you will be responsible for any VAT/customs charges. Customers are responsible for any unforeseen tariff changes. 🔹 Flat for of $3 for Mexican orders. 🔹 Flat for of $7 for Canada orders. 🔹 Flat fee of $8 for all other countries.
Your pledge should ship around mid-to-late December. Please note: - All dates are estimated and may be subject to change due to issues such as shipping or factory delays. - I'll keep all backers up to date if any issues arise. I'll try my best for all orders to go out as soon as possible!
Yes. However, please be aware that you will be responsible for any VAT/customs fees.
We do not accept any refunds due to shipping or any other issues. Please be sure that your address is up to date so you will receive your pledge safely to your home! Please email me at [email protected] if you need to discuss this issue more.
If you have any other questions or issues please email me at [email protected]
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.