Frequently Asked Questions
Find answers to your questions
Project FAQ
Please reach out via our email [email protected] or open a ticket here: https://help.norsefoundry.com/support/tickets/new Please make sure to mention the campaign name, your backer namer or name and the issue with your order so we can best serve you in a timely manner.
At the end of the campaign you will be sent a pledge manager. Here you will make your selections, provide your address, select any additional items you may wish along with making any payments that have not already been made that are due.
Crowdfunding campaigns give us the appropriate amount of funds to be able to manufacture products that we generally wouldn't be able to do so at the current time. Your pledge is a contribution that helps us make this come to life and we appreciate your support. You may cancel at anytime before the campaign ends and your card will not clear the charge. After the campaign ends we will accept requests for refund minus any fees incurred that are non-refundable at that point (credit card processing, Backerkit, etc). Completion of your pledge survey will confirm your order and we will not be able to issue any refunds for pledges that have completed their surveys unless we are unable to fulfill your item.
We are a small family run business started in 2011 by Husband and Wife team Drew & Bre. Over the last decade we have contributed to the tabletop hobby with original new designs in dice, pins, ttrpg accessories and much more. We have worked with Fortune 500 companies and many companies in the ttrpg and outside the gaming space to create new products to hit your gaming space. We are very fortunate for our journey and we hope to See you at the Table ™
While we appreciate the support the Goblin pin is 1 per backer, the offer does not stack.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.