Hi friends,

We’re just two days away from surveys being locked down and wanted to pop in with some updates and reminders. 

Please note that because this project is on an expedited timeline (noted on the original campaign page with the survey deadline set from launch), you will not receive a survey before the deadline without updating your failed payment method and paying for your initial pledge. This is because if your payment method fails at the campaign level, the BackerKit system retries that payment method for 21 days before importing your information to the survey level where you can update it further. As our survey deadline is before that window fully elapses, your pledges (and freebies) are in danger of not being fulfilled because the system will not even create a survey for you to complete yet. 

The reason we set these deadlines and remove freebies after a certain date is not to be mean, but to make sure we keep production on track and can fulfill orders when promised for those who meet those deadlines. Completing your survey after the deadline means you’re hoping we’ll put up the extra funds to have excess stock in order to potentially still be able to fulfill your order. It's also not fair to those who completed the survey on time to ask us to hold up production and wait for all surveys to be completed.

With crowdfunding, we’re making one big collective order. We ask you to help us produce exactly what you want in exchange for paying for it and completing your survey - we even throw in free stuff! This is mutually beneficial. It means that you don’t miss out on something you had your eye on (like with a traditional release where we may have only ordered a limited amount) and as a result, we don’t overproduce items that sit on our shelves forever.

We’re not here to chase you down, but we do want to make sure that you get what you pledged for! So please fill out your survey on time. Production begins this week with the quantities from completed surveys. A reminder that pledges with incomplete surveys by the time the project closes one week after fulfillment is complete become donations without rewards.

We’ll check back soon!

Cheers,

Dylan & Rossin