last Friday, August 14, we manually activated the digital delivery through BackerKit.
Digital rewards are not sent automatically when files are uploaded: the delivery must be manually triggered by us. Once activated, BackerKit should have sent an email containing access to the digital rewards to every locked order with a successfully completed payment.
According to our BackerKit dashboard, the digital reward codes were correctly generated and distributed.
this is one of the files we've sent, as you can see the codes have been distributed
However, over the weekend we received a few reports from backers who could access their rewards through BackerKit but never received the delivery email.
Since BackerKit support was unavailable during the weekend, we could only carry out the necessary checks today. We can now confirm that some of the delivery emails were indeed not sent, despite the corresponding digital rewards being correctly assigned to the backers. Sorry for the inconvenience, we've already reported it to the Backerkit team.
IF YOU DIDN'T RECEIVE THE EMAIL
Don't worry: your digital rewards should still be available.
You can automatically retrieve them directly from BackerKit here:
Simply follow the instructions on the page using the email address associated with your pledge/order.
Please remember that digital files are available only for locked orders with successfully completed payments. There are still a few hundred backers who haven't completed their surveys yet. We'll lock the next batch of orders at the end of the month and send the digital rewards (with the exception of Lust Sabbath, which is still in production) to everyone who missed both the original delivery and today's second round .
We're updating the Last Sabbath Digital Folder...
LAST SABBATH FILE UPDATE
We are also taking this opportunity to improve the Last Sabbath – The Witches' RPG digital files.
Following your feedback, we are preparing an additional version of the handbook with single pages instead of spreads, making it easier to read on tablets, e-readers, and other devices, as well as more convenient for personal printing.
Our graphic designer is already working on it, and the updated files will be added to the digital rewards as soon as they are ready.
...AND AN APOLOGY
We sincerely apologize for any confusion or inconvenience caused by the missing delivery emails. This was our first digital delivery through BackerKit, and while the rewards themselves were correctly distributed, we obviously want the entire process — including the notification emails — to work as smoothly as possible.
Thank you very much to everyone who reported the issue and helped us identify it.
And, as always, we're here: if you experience any problem accessing your rewards, just contact us and we'll help you sort it out.
Thank you all for your patience, your support, and for being part of Last Sabbath.
