We’ve spent a lot of time tuning our Mechs’ ‘festivity systems’ over the holiday period and have had a nice break full of food (good) and time with inlaws (perhaps less good). We’re now back fully charged, with all systems dedicated to getting projects to our Backers. We’ve got updates on the last bits of shipping for ION Heart as well as information for our two more upcoming Ion Heart crowdfunding campaigns: ION Heart Multiplayer and ION Heart Pin Badges
US Shipment For our US Backers, we’re happy to announce that shipping has begun and is currently ongoing; some backers have started to receive their parcels! Due to the volume of orders and delays from the festive season, this is an ongoing process which we are hoping is complete very soon.
However, due to a production issue with the Sticker Packs, we have a slight delay for US backers whose pledge levels include the Mech Toolkit and Stickers packs as part of their pledges. We estimate that this will be solved in the next week or so and almost all US backers should receive their packages within the next month
Customs Issues - Outline
We know that there have been some issues with international customs throughout this campaign. We're very sorry for that. We are working to resolve the issue for future fulfilmen, but for now to work with what we have.
Customs Issues - How Do I know if it's affected Me?
The main issues affecting people so far are only when their total order is over €150, $150, or NZD1000. If you've received a notification saying "package delivered" and the address was correct and you are 200% certain no delivery was made, that is likely DPD (or their national partner in your territory) is returning the package to us (we don't know why it's marked that way, obviously it causes concern). You may have also received a request for payment from your nations customs agency.
Customs Issues - "What do I do?"
Here's what to do if this issue affects you. Please read all the steps and follow them carefully.
If the Customs fee is under €60/$60/(60 whatever your currency is), and you are 100% sure it is a legitimate request for payment, pay the fee, and proceed to Step Two. If your requested fee is above that then do not pay right away, proceed to Step Two and we will review your case.
Email us at [[email protected]] with the subject line: "Customs Issue: [Your Name on your Backerkit Account], [Your Country]".
Include these important details in your email: Your Correct Shipping Address, Your Full Name, The Name on Your Backerkit Account (of different than your full name), Your Full and Correct Shipping Address, a Contact Number (for you or said address)*, and your PID (EU Residents) / DNI (residents of Spain)*, your PayPal Information (preferred), or your Banking Information. Without all of these bits of information, we will struggle to help you. If time is of the essence, we cannot risk having to email back to ask you for the missing information.
Attach any invoices from customs agencies, as well as your receipts of payment if you have already paid the fees. Without these, we cannot help you.
We will endeavour to refund any legitimate customs payments made to you in a timely manner, with our express apologies for this inconvenience.
Enjoy your game (hopefully)!
*International delivery agencies often use the absences of a contact number (globally), a PID / DNI (Europe) as an excuse for failed deliveries, and will often not allow us to re-submit a delivery request to you or claim back any fees wrongly incurred.
Again, we are sorry that this has happened so close to the winter holidays - that really hasn't helped us (or anyone) resolve shipping problems. We really hope you enjoy your game when it gets to you!
MORE ION HEART COMING SOON! The start of this year is a celebration of ION Heart with our Pins Campaign as well as the ION Heart Multiplayer campaign - make sure to follow these as there may be some welcome surprises along the way...
Campaign -> ION HEART: Pin Badges This is a fun little crowdfunding campaign thats launching in three weeks. Want some metal pins with Ion Heart artwork on them? This is where you can get those. This is part of Backerkit’s Pintopia 2026 Event, where you can get lots of great looking pins from various creatives.
Following hot on the heels of the ION Heart Pin Badge Campaign we have ION Heart Multiplayer. This is a new game system set in the world of ION Heart where groups of players and a GM create stories in the world of the Astral Union. We have lots of fun things planned for this campaign, but more about that soon…
As well as more ION Heart, 2026 is shaping up to be a really exciting year at Parable Games.
SISTERHOOD release - Punch some Demons and stop the apocalypse. Become a gun wielding, cigarette smoking, kickass nun and save our souls in this multiplayer TTRPG Due for release Q2 2026
SHIVER: Corporate release - The latest, and craziest, Shiver expansion sees you take on an intern role at the horrifically dystopian Cornwell Consolidated. Grab your lanyard and discover the literal colleagues from hell. Due for release Q2 2026
The Grim Gazette release - Play the life of a Victorian adventurer from cradle to grave in this haunting 5-part story. Set in a Gothic Victorian world where danger lurks in every shadow. Due for release Q3 2026
AND MORE! We have two exciting new, unannounced, projects coming later this year. The first will make you Shiver with excitement as the veil thins, whilst in the second you will really want to gang up with friends as the cosmos trembles!
As a small company we really appreciate all of your support - whether it is backing our projects, talking about our games on social media, coming to see us at shows, or more importantly just playing our games! The coming year is going to be the BIGGEST year ever for Parable Games so it is amazing to have you all on the journey with us!
