How much will shipping cost me? Where are you shipping? What about duties & taxes?

Question

Accepted Answer

Domestic Backers ≈ $15.00-$20.00
International Backers (CA, EU, AU/NZ, AZN, SA, etc.) ≈ $25.00-30.00

Shipping cost for your pledge will be collected in the post-campaign survey (the same survey that you’ll provide your shipping details). Each of our BackerKit Pledges include estimates for shipping cost based on where you live.

These shipping costs are based on our projections of sales amount as well as an average of ranges for shipping costs we've attained, thus these shipping costs are subject to change depending on our final results. Our goal is to make this process as transparent and accurate as possible, without any false promises or unexpected changes. After your purchase, we will be sending you an email with instructions on how we'll collect your shipping address and payment.

The reason for the range when it comes to estimating the shipping costs is to adequately factor in the weight of the package and where it is being shipped to. In addition, the reason we are not charging shipping cost WITHIN the BackerKit Campaign is because of huge macro economic changes between countries. That means there is a VERY VERY high likelihood that shipping costs, shipping rates and shipping services could change anywhere from $5-$10 per order depending on where it is being shipped and how much it weighs… With some regions around the world completely shutting down altogether and shipping carriers simply stating, "We're not shipping there anymore because of x, y and z.”. What’s worse is that there is REALLY no forewarning from anyone until the very day they notify us.

We know, it sucks.

However, international backers should rest assured knowing the high probability that shipping costs won’t rise above $30.00... so it's not like ANYONE should fear the shipping cost will be similar to shipping out a 4lb. 40k mAh power-bank or something like that where shipping rates gets outrageous and jump to $40-$70 to ship it out and then VAT & Import Taxes are thrown on top of that.

DOMESTIC: If you're in the USA, we'll be shipping your package using a ground service (USPS, UPS or FedEx depending on destination and shipment size).

INTERNATIONAL: Non-USA orders will ship through a sister company of UPS called Mail Innovations or DHL.

This means that your shipments:
1. Won't require taxes or duties in HK, Singapore and Australia (other countries may have applicable duties/taxes, please check with your customs office for specific details. Customer is responsible for all applicable taxes or duties.)
2. Will arrive quickly and not get held up in customs.
3. Will have tracking, but may be limited in features (depending on the particular post service, of which there are too many used to name).
NOTE: We cannot alter the value of your rewards on customs declarations - the value will be declared as the total value of the items contained in the shipment.

NOTE for International Backers: The additional estimated shipping cost of $25.00-$30.00 to your order does NOT include Import Taxes. Please be aware of this additional charge.

Ice Cube Riser Deluxe: Adjust Your Pillow Height, Sleep Cool

Share

Ice Cube Riser Deluxe: Adjust Your Pillow Height, Sleep Cool

Share

Introducing

Features & Specs

Rewards

Neck and Spine Aligned + A Cold Pillow All Night = The Best Sleep Ever

Comparison Chart

Timeline

Our History

Confirm